Overall rating is inflated...wouldn't give higher than 2.5; Not for large families or folks looking forward to slides, racetrack, pools-just too many people & too few operating hours to accommodate # of passengers; put off by the nickel & diming aspects-lots of extra charges for activities--mandatory "gratuity" on everything of 20%--whether deserved or not & not included in perks--ie, had to pay ~$400 gratuity for "free" dining/beverage pckgs even though also had "free gratuities" perk. Not a gratuity--simply another charge!--Be honest and at least put the daily charge in the original booking price. Having to reserve everything makes this anything BUT a "freestyle" cruising experience--way too Disneyfied now...will opt for much smaller ships and more all-inclusive pricing cruise lines in future
5 out of 5
Very efficient checkin and boarding process
Food and Dining
3 out of 5
Manhattan, Local, Cagney's, Odna--all extremely noisy; buffet didn't offer PB&J at lunch for kids...insisted we had to use room service to get it --for $8 fee! LeBistro was very nice experience; suggest Savor or Taste over Manhattan; advertised as a "family friendly"--freestyle experience, but wouldn't allow reservations for 7 except before 5:30 or after 9:30! In spite of having a ship-wide bar menu, many locations didn't have those drinks available-appeared to be random-eg, Odna couldn't provide Irish coffee after dinner but right across the hall at Ocean Blue, they could!
1 out of 5
pools are way too small for the number of passengers--standing room only in kids' pool on first sea day; wait times for slides were in excess of 1 hour and biggest slide was only open for 3hrs and only on a couple of days to boot! all slots for racetrack for entire cruise were reserved by end of first day; fitness center overwhelmed on sea days; deck chairs overlapped running track so couldn't use; chairs packed so close together (touching sides) could hardly get in/out of them; best places to relax--Observation Lounge & Waterfront (if you could get a seat on the shaded side!)
2 out of 5
had to make reservations for main shows-if made from cabin--very few slots available and only for late shows; hallway monitors showed much greater availability--what's with that??
Service and Staff
2 out of 5
room steward was invisible, but we had no issues; Low rating absed on dining staff who, in general, appeared tired, bored, "just doing their job"--had to ask for drink orders to be taken; served folks at the table at all different times; removed plates while others still eating; had to request refills of water; buffet supervisor told us to use room service (for $8 fee) to get PB&J for a kid at lunch--that it was ONLY available during breakfast!?? Odna was the worst. However, LeBistro was great!
1 out of 5
Terrible layout & design--Vibe (cost extra) & Haven (private costing$$) along with racetrack and laser tag take up way too much deck space! No outside forward access-only aft outdoor access on deck 8; way too much noise (no carpeting/acoustic damping) in dining areas--specialty (except LeBistro), Local, Manhattan. Terrible deck design for jogging track--chairs overlap and so close together, aisles were crammed with people. Folks took to jogging on deck 8 (waterfront); However, public areas & restrooms were clean
Cabin / Stateroom
4 out of 5
Very clean, nominal size for a cruise ship; king bed made space extra cramped--hard to get around it-a queen would have been better suited to the space; balcony was the highlight!; Cabin TV had a "weather" option that never had any information on it except to say "at sea"...if you're not going to provide a weather report, remove this!
don't if you're counting on using the waterslides, pools, racetrack--just too many people and not enough hours of operation for these activities
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