Norwegian Breakaway Cruise Reviews - Reviews

From the time we boarded the bout until we left the boat we felt we were the number one priority. Everyone of the crew treated us with respect and dignity. They could not do enough for us. Have two more cruises book in 2019 and 2020. The only problem we had was the flight home on British Airways. I will NEVER fly them again. They changed the plane from London to Boston from a 747 to a 777. After waiting in line for one hour and five mins. to check in they told me I couldn't get on the plane. I had to go to get rebooked and had to spend the night in Copenhagen and fly home the next day. British Airways did not notify me or rebook me after I wasted all this time. I booked the flights thru American, it was a American flight number. As a partner airline they shafted me. I had to fly home on Lufthansa via Frankfurt. I still want my miles !!!!!

We positively enjoyed this trip. The ship was wonderful, lots of things to do and great staff. All the ports were beautiful. We used SPB tours in every port and had great shore excursions.

Norwegian Breakway is poorly managed with hostile guest service managers. A total nightmare trip with this ship.

Enjoyed almost everything. Very large ship but many restaurants and clubs to choose from. SAS flight over was not the best--hot and crowded cabin. Return flight very good.

The cruise was great. Packed with shore trips. Food was fine. Dining rooms were nice. Buffet was great with specials coinciding with the ports. The nickel and diming is not fun though. The Princess cruise was a better schedule with better food.

Overall, the cruise is excellent but NCL doesn't pay attention to minor things which subtract highly from the cruise experience. For example, the chat application is buggy plus you have to pay for it which makes it difficult to communicate with others. The drinks package doesn't include water, specialty coffees and fresh juices which is ridiculous. The food quality is "OK" and crew not as willing to accommodate minor changes.

Overall, the ports were great but the ship was a disappointment. Unlike prior cruises where there were nice areas where passengers could sit and view aft or forward, there was very limited common area seating inside. The water slide and ropes course were wasted space in our opinion. Also, I'd recommend looking into arranging private excursions versus the high priced NCL excursions. The two we took were disappointing. Be very careful when booking your cabin. We'd recently been in a mini-suite on a smaller ship and found it nice so we booked one on this trip. Originally we had a mini-suite on deck 10 with an aft balcony that was very large, but we changed it when we discovered it was intended for wheelchair passengers. Our daughter was on deck 14 so we switched to a mini-suite on that deck. We didn't realize, though, that this meant we'd have a much smaller cabin than if it was on a lower deck. The cabin was almost identical to my daughter's balcony cabin except that it had a bigger bathroom. If I'd realized this, we would have booked on a lower deck or changed to a balcony cabin. It definitely wasn't worth the price.

Wonderful ports! Honestly, could've skipped Helsinki and spent more time in Stockholm.

Food quality is so so. Not much of a variety. Exact same menu at the Mahattan Dinning Room every evening. Entertainment is below average. Seafood night has shrimp and fish. Crab and Lobster are nowhere to be found. Room cleanliness is average.

Fun and we covered 6 countries in 10 days. Learned much of the cultures of each country. Great cruise except for the soap dispenser on all public restrooms that took forever for the liquid soap to come out. This has to be resolved.

Too many passengers creating long lineups for ship services.

Food was excellent! Entertainment was not that good other than the Manhattan Room was great for dancing. Compared to other cruises the entertainment was lacking.

This is a new and great Design ship. The services in main dinning room and Cleanliness are great, but the food was the worst compare to my 4 previous trip of cruises

The room was not very clean (soap scum in the shower, toothpaste on the wall, used needle container still in the bathroom from the last cruise, blood on the mattress...the ship had been in dry dock for 2 weeks getting new carpet, yet the staterooms were still dirty), one of the room lights never turned off, many days there wasn’t a bath mat, the ripped old towels used to make animals were recycled into the bathroom for us to use, the divider between the balconies was loose & made a constant banging noise. The food, even in the dining rooms wasn’t much better than a buffet, a couple of the restaurant staff got our orders wrong because they didn’t write them down. The entertainment was cheesy, boring, & didn’t fit the interests of the guests. One show had many people that walked out throughout the performance. Overall it was average. Nothing like NCL used to be 10+ years ago.

I loved the ship I gad been on it for it's inauguration in Miami. I was very disappointed at some things on the ship. First my luggage was lost for apprx. 3 hours after embarkation my luggage was opened and it was really a mess. On the 2nd or 3rd day I reported a bracelet that I had lost and was never able to find it. I went to customer service and made a Report I received a call from security in which I reported mtself to CS and no one was tbere at the time. They had asked me to go at times were I was always out on excursions and I couldn't leave because I would have lost my money for the excursions. Very disappointed I never expected this from NCL. I recommend this trip to 13 of my friends and they were all very upset about everything. You need to get your act together because without US the cruisers you wouldn't exist. My room Steward Paul was amazing he was the best thing that happen to me and your shows were great but the rest you need some improvement asap. It was a very bad experience on my part and my group of 13. I hope you read this and give me some explanation. Heydee Zamora #13649

I was disappointed with this cruise for several reasons: 1) The change of port from Stockholm to Nynashamn was a huge waste of time. We spent 3-1/2 hours traveling by train back-and-forth to Stockholm. 2) A few items in the work didn't work, and require multiple phone calls. 3) Many times, the house keeping desk would not answer calls; 3) The Russia St. Petersburg's clearance was horrible, waiting two hours in lines to be cleared. VISA is absolutely required, but was told to us. Thus we can only use the ultra-expensive excursion trip offered by NCL.

Food mediocre, most of the entertainment mediocre, and cleanliness was awful.

If all you want is a cheap place to stay with endless food while visiting ports this is the ship for you. Do not judge though cruiseship experiences by this one, however, quality of food, service etc. If you want a cruise ship experience that you pampered a bit don't go to the Haven which is the section of the ship where you can get a classic cruise experience, room service, quiet private areas etc. and about the same prices as the high end ships mentioned at the end of this sentence just go for a better ship, Holland, Celebrity, Cunard not quite as expensive as the high end Seaboune, Azmara, Regent 7 Seas, but more have more traditional high end tour.

The ship was heading into drydock after our cruise and the crews on the ship were grinding and painting while we were cruising. The noise was irritating and impacted the relaxation we hoped to get from the cruise. Often the grinding and noise would start at 8 am. If NCL really wants to provide a good vacation experience they should discontinue this practice.

The price of WiFi was outrageous and the whole TV 6 channel 3 of them news with today technology more Channel should be available and get off to the ship in New York was a disaster go by color not we were lime 8:30 - 9:00 but there where colors in front that weren't supposed to be there until later! The room wasn't clean that good the gentleman didn't even talk to us for pay $400 the services was terrible! My family would try a different cruise line in the future!