Kind of upset not a happy cruiser.
Norwegian Breakaway Cruise Review to Europe - Northern Europe
9 Night Scandinavia & Russia (Copenhagen Roundtrip)
Sail date: May 11, 2018
Ship: Norwegian Breakaway
Cabin type: Inside
Cabin number: GTY
Traveled as: Large Group
Reviewed: 6 years ago
Review summary
I loved the ship I gad been on it for it's inauguration in Miami. I was very disappointed at some things on the ship. First my luggage was lost for apprx. 3 hours after embarkation my luggage was opened and it was really a mess. On the 2nd or 3rd day I reported a bracelet that I had lost and was never able to find it. I went to customer service and made a Report I received a call from security in which I reported mtself to CS and no one was tbere at the time. They had asked me to go at times were I was always out on excursions and I couldn't leave because I would have lost my money for the excursions. Very disappointed I never expected this from NCL. I recommend this trip to 13 of my friends and they were all very upset about everything. You need to get your act together because without US the cruisers you wouldn't exist. My room Steward Paul was amazing he was the best thing that happen to me and your shows were great but the rest you need some improvement asap. It was a very bad experience on my part and my group of 13. I hope you read this and give me some explanation. Heydee Zamora #13649Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Please make sure you make reservations to restsurants in advance because it will take us 2 1/2 hours to finish our dinner and we were never on time for the show. The Manhattan was extremely slow very disappoinred. We were a grouo of 13 and it was a missiin to get a table for the entire group. Unacceptable
Ports of call
St. Petersburg, Russian Federation