Kind of upset not a happy cruiser.

Item: Norwegian Breakaway
Rating: 3.8
Author: antos4less

Norwegian Breakaway Cruise Review to Europe - Northern Europe

antos4less

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 48

Overall rating:

3.8 out of 5

Verified Review

9 Night Scandinavia & Russia (Copenhagen Roundtrip)

Sail date: May 11, 2018

Ship: Norwegian Breakaway

Cabin type: Inside

Cabin number: GTY

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

I loved the ship I gad been on it for it's inauguration in Miami. I was very disappointed at some things on the ship. First my luggage was lost for apprx. 3 hours after embarkation my luggage was opened and it was really a mess. On the 2nd or 3rd day I reported a bracelet that I had lost and was never able to find it. I went to customer service and made a Report I received a call from security in which I reported mtself to CS and no one was tbere at the time. They had asked me to go at times were I was always out on excursions and I couldn't leave because I would have lost my money for the excursions. Very disappointed I never expected this from NCL. I recommend this trip to 13 of my friends and they were all very upset about everything. You need to get your act together because without US the cruisers you wouldn't exist. My room Steward Paul was amazing he was the best thing that happen to me and your shows were great but the rest you need some improvement asap. It was a very bad experience on my part and my group of 13. I hope you read this and give me some explanation. Heydee Zamora #13649

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Please make sure you make reservations to restsurants in advance because it will take us 2 1/2 hours to finish our dinner and we were never on time for the show. The Manhattan was extremely slow very disappoinred. We were a grouo of 13 and it was a missiin to get a table for the entire group. Unacceptable

Thumbs up

Ports of call

Copenhagen, Denmark

3 out of 5

Everything was very expensive and people were very rude.

Thumbs Up 1

Warnemunde (Berlin), Germany

5 out of 5

Loved it

Thumbs Up 0

Tallinn, Estonia

4 out of 5

Very nicr

Thumbs Up 0

St. Petersburg, Russian Federation

4 out of 5

Interesting but were unable to stop for shopping everything was really fast.

Thumbs Up 3

Helsinki, Finland

4 out of 5

Nice

Thumbs Up 0

Nynashamn (Stockholm), Sweden

2 out of 5

Very disappointed since we were told at the last minute that we were't going to Stockholm and he had to make different arrangements than theonce we had planned. I had to spend extra money on train and taxi that they were not.on my budget and to this date I have not been reinbursed. It was very disaapointed and very upsetting. Not a good experience at all very stressful.

Thumbs Up 2

Disembarkation

4 out of 5

5 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

Thumbs Up 0

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Ejan 6 years ago

It's obvious that the OP is saying that someone took her bracelet. It very well could be. In the past I have had medication removed from the prescription bottle in a bag in the bathroom and found a few on the carpet. They were blood pressure pills so I hope they enjoyed their high urinating all day!

Thumbs Up 1

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Oceandweller 6 years ago

You can’t hold NCL responsible because YOU lost your bracelet. You can only hope that someone who found it is kind enough to turn it in. Next time, don’t lose your bracelet, enjoy your vacation, and give a review with 5 stars!

Thumbs Up 0

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markandde 6 years ago

Sorry you had a difficult time. Must not have been too bad since you gave the whole experience 4 stars. We sailed the Breakaway last year and loved all the things you commend and had none of the problems. This American cruiser is not pondering leaving cruising or NCL.

Thumbs Up 0

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esm54687 6 years ago

NCL will not reply to this app....... if you are that unhappy, I recommend writing to their corporate offices in Miami, FL USA

Thumbs Up 6

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Other reviews of this sailing

NCL’s quality is declining

Nice potential cruise and some disappointments