Not my best NCL cruise this time

Norwegian Breakaway Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 10

Overall rating:

3.3 out of 5
Verified Review
Norwegian Breakaway

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: September 22, 2019

Ship: Norwegian Breakaway

Cabin type: Suite

Cabin number: 8716

Traveled as: Couple

Reviewed: 10 months ago

Review summary

Wish the NCL CEO would had been on that cruise. I usual like NCL but that ship has my worst rating ever and it needs a big improvement to get this crew back on track. I am not to picky but we had so many issues that we never experienced in one cruise all together. Well if you look up the rating of other Guests you will see that i am not alone and also not over critical with that ship or what i expect. This is an ongoing issue. NCL Managers i know you can do better, please step in.

Embarkation

5 out of 5
Getting on the ship was a 15 Min activity, think my Best ever

Ship experiences

Food and Dining

3 out of 5
In a normal range, Special Dining the La Bistro was out standing, Garden Buffet would need an upgrade for evening Dining Themes, Ocean/seafood or Steak night. This did exist some years ago there when we did cruise. Bar keepers on that ship did often deny my mixed drink wishes was nothing out of the normal what i did ask for with telling me they would not have the right stuff to mix this drinks ??? Hello???

Onboard Activities

3 out of 5
one show only as we did know already the most from the Program from before so we did not visit them again. Special Dining was real a good experience.

Entertainment

2 out of 5
Sorry but the Music or DJ for the Main open air location H2O was a total flop. not only because weather. First time everything was turned off at Midnight also the Bar closed. Had this never before on my 5 other NCL ships experienced, not sure what is wrong with that ship or crew.

Children's Programs

No Kids with us on that trip

Service and Staff

2 out of 5
few once are very nice and friendly, but most where very passive or even less that that. Had the impression they are not to exited to provide service. We did get this never so intensive shown on the other NCL ships we booked before. Started already with walking in Miami on the ship no crew that lines up an welcomes you, or after an excursion day no fun or music when you walk back to the ship. Not sure what is the Problem with Motivation on that ship.

Ship Quality

3 out of 5
Little Maintenance issue outside on deck but most was in a Ok condition, Ship is similar to the other Plus class ships, only the Escape is above and beyond. Did not like the Main Pool area as the pool is way to small.

Cabin / Stateroom

3 out of 5
Cabin is exactly as we did know it from the other cruises before so no surprise to the good or bad. Cabin Steward was way below the level we know from other NCL Ships. Forgot a lot of our requests we had and they were not to special to full fill, as we usual have the same requests on all other cruises we take.

Ship tip

Take a other ship this one is the worst rated and i know now why, is not the ship or design it is the crew.

Ports of call

Miami, Florida

4 out of 5
No excursion as we usual have this as the home port, so we do our own thing.

San Juan, Puerto Rico

4 out of 5
Yes, the port is real small and short ways, no long walk to the city. Return to the ship was one of the most easy once i had, no big checks at all.

Charlotte Amalie, St. Thomas Did not visit port

Part of the Problem with that cruise, NCL canceled this stop

Tortola, British Virgin Islands

5 out of 5
Liked the port all buildings are new. Only the guidance to find your right group at the beginning was very confusing as the guides where not well in organizing the groups to meet on one location.

Nassau, Bahamas Did not visit port

Again the Problem with that Cruise, NCL canceled also this one and not because weather issues.

Disembarkation

1 out of 5
Never ever had such a long line up on any cruise. 1.5 h waiting in line, crew did not know where to send us first or start the lines.
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