Big Disappointment

Norwegian Breakaway Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall rating:

2.3 out of 5
Norwegian Breakaway

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: September 22, 2019

Ship: Norwegian Breakaway

Traveled as: Family (older children)

Reviewed: 11 months ago

Review summary

This cruise was totally disappointing. We had previously cruised on Royal Caribbean and heard that Norwegian was comparable. We are a family of 5 traveling with a total party of 12. It was a 7 day cruise which was supposed to stop at Puerto Rico, Tortola, St. Thomas and Bahamas. We were following a tropical storm so they decided to cancel St. Thomas. Disappointing but fair enough (even though the weather cleared up the day we we due to be there). Then when sleeping another night, there was a medical emergency so they turned the ship around to meet a helicopter. It was 3 hours late, so we did not have time to go to the Bahamas, so another day on the ship. We missed half the destinations. The ship itself is no where near the ship of Royal Caribbean. There was no grand prominade, no areas like central park, no wow factor at all. The central part of the ship is filled with smoke from the casino. The food was so/so and we ate at 'specialty' dining 3 of the nights. 2 of the 5 water slides were closed the entire voyage. The show we had reserved for night 2, cancelled. The bars were so understaffed there were 5 people deep almost always and impossible to get a waiter to deliver a drink to you around the deck. The staff did their jobs, but was not friendly. On our other cruises, we always seemed to get to know our waiter, our cabin stew. Not this one. Not one staff member. The entire cruise (which we had looked forward to for many months) was absolutely difficult to stomach. We were shocked at how bad it was. I hope our story prevents this heartbreak of a vacation for some other family.


3 out of 5

Ship experiences

Food and Dining

1 out of 5
Food was so so and we ate at specialty restaurants 3 nights. Bars were always 5 people deep. Spent a lot of time waiting in line.

Onboard Activities

1 out of 5
2 of the 5 water slides closed the entire ship, only one sport court, one bowling lane (xtra charge), small rock climbing wall. Pools overflowing with people.


3 out of 5
One night show that we reserved cancelled. Otherwise good shows but racy for young teens and kids.

Children's Programs

1 out of 5

Service and Staff

1 out of 5
No one was friendly. Did not get to know one single staff member.

Ship Quality

1 out of 5
No 'wow' factor. Smoky. No where to walk around or go. No really nice bar to sit and have a drink.and relax.

Cabin / Stateroom

3 out of 5

Ship tip


Ports of call

San Juan, Puerto Rico

4 out of 5

Tortola, British Virgin Islands

4 out of 5


2 out of 5
It was OK.
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