Overall great cruise. Poor disembarkment.

Norwegian Breakaway Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 17

Overall rating:

4.3 out of 5
Norwegian Breakaway

11 Night Eastern Caribbean (New York Roundtrip)

Sail date: October 16, 2018

Ship: Norwegian Breakaway

Cabin type: Oceanview

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Overall enjoyed the cruise, entertainment and food. It did miss the extra touches provided by other Cruise lines. I missed not having lobster even at the speciality restaurants. NCL needs to improve on Customer relations. Communication would have gone a long way. To add to my frustrations I lost my CPAP after being shuffled from place to place and have yet to hear if it has been located. It was clearly identified with my contact info.This is unacceptable. The lack of concern by NCL is also disheartening.

Embarkation

3 out of 5
Embarkment was delayed due to Coast Guard needing to clear ship that came in from Europe.

Ship experiences

Food and Dining

4 out of 5
Manhattan room was a great experience. The food was good and our service with Christopher and Christina were excellent.

Onboard Activities

4 out of 5

Entertainment

5 out of 5
The shows were excellent. Especially Aslie Amber, Burn the Floor and Rock of Ages. Also enjoyed the dueling pianos.

Service and Staff

4 out of 5

Ship Quality

4 out of 5
The ship bottlenecks on walk thru the hallways thru Casino to get to Manahattan Room. For this large of a ship I thought the Atrium should be larger and more impressive.

Cabin / Stateroom

5 out of 5

Ship tip

Get to know the ship on line. Its huge and you dont want to waste timr getting lost.

Ports of call

San Juan, Puerto Rico

4 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

Philipsburg, St. Maarten

5 out of 5

Basseterre, St. Kitts

5 out of 5
Loved the beach.

Tortola, British Virgin Islands

4 out of 5
We weren't at this port long enough. Only went to pier to do some shopping and get off the ship. It was really nice.

Disembarkation

1 out of 5
It was the worse experience ever. Not very organized. We had several delays due to mefical issues, weather, man overboard on cargo ship ahead of us and to top it off the gang plank malfunction and we got geld up once again getting off the ship. Most of the delays were not NCL fault but I felt there communication should have been better. Most people opted to walk off with there own luggage causing added delays to us with color tags. There were not enougj porters at the pier to help with the luggage either. The employees atvthe pier were very rude with not compassion for our dsy of delays and mishaps.
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