Cruise itself fine. Cruise Acency a problem

Item: Norwegian Breakaway
Rating: 4
Author: jazzmoo

Norwegian Breakaway Cruise Review to Caribbean - Eastern

jazzmoo

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 8

Overall rating:

4 out of 5

Verified Review

11 Night Eastern Caribbean (New York Roundtrip)

Sail date: October 16, 2018

Ship: Norwegian Breakaway

Cabin type: Balcony

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Cruise was fine. Boarding and disembarking was HORRENDOUS. Was promised onboard credit from WORLD TRAVEL HOLDINGS which was not honored by Norwegian because it could not be confirmed. Have been unable to contact Jamel Whitten, agent who booked our cruise for clarification, although we've made many attempts to contact him both before and after the cruise. TOTALLY FRUSTRATED BY LACK OF RESPONSE.

Embarkation

1 out of 5

Complete chaos with inadequate directions to follow

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

If you have physical difiiculties book a cabin near the elevators

Thumbs up

Disembarkation

1 out of 5

Total lack of information on disembarkment process. Terminal & pickup area totally inadequate for a vessel with this many passengers

5 Comments

MarksaCruising 6 years ago

Never had an issue with E&D. Was this in New Orleans or New York?

Thumbs Up 0

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blackcat521 6 years ago

Jazzmoo we used WTH to book also. We also have a hard time getting the agent on the phone so we tried emailing. She responds very quickly to emails. You might try emailing your agent.

Thumbs Up 0

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MoonLady 6 years ago

Good travel agents are diamonds in the rough. I have gone through 3 before I found one who is worth the time. I agree with the other comments, bring copies of everything for any travel that you take.

Thumbs Up 1

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PhillyBrownGirl 6 years ago

I have never had a problem with embark or debark. Sorry about your OBC. I would not use that agent again. It’s so much easier to book your trip yourself. I find it so much fun to plan and get deals for my travel. No middle man.

Thumbs Up 0

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esm54687 6 years ago

Can't really blame NCL if your OBC was not able to be confirmed........ this is why I bring all confirmation, amenity, reservations, etc with me printed out in a folder...... Seems you're issue is with WTH and not NCL.

Thumbs Up 6

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Other reviews of this sailing

Overall great cruise. Poor disembarkment.

45% good 55%not so good

Terrible Caribbean Cruise