Cruise itself fine. Cruise Acency a problem

Norwegian Breakaway Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall rating:

4 out of 5
Verified Review
Norwegian Breakaway

11 Night Eastern Caribbean (New York Roundtrip)

Sail date: October 16, 2018

Ship: Norwegian Breakaway

Cabin type: Balcony

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Cruise was fine. Boarding and disembarking was HORRENDOUS. Was promised onboard credit from WORLD TRAVEL HOLDINGS which was not honored by Norwegian because it could not be confirmed. Have been unable to contact Jamel Whitten, agent who booked our cruise for clarification, although we've made many attempts to contact him both before and after the cruise. TOTALLY FRUSTRATED BY LACK OF RESPONSE.

Embarkation

1 out of 5
Complete chaos with inadequate directions to follow

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

If you have physical difiiculties book a cabin near the elevators

Disembarkation

1 out of 5
Total lack of information on disembarkment process. Terminal & pickup area totally inadequate for a vessel with this many passengers
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