Overall not good experience. Will not recommend this cruise actually will advise NOT to take it.
Embarkation
1 out of 5
Average, but old fasion way
Ship experiences
Food and Dining
2 out of 5
Average
Onboard Activities
3 out of 5
Cold and rainy for the pool. No indoor pool or solarium. Useless outdoor activities on Alaska cruise.
Entertainment
3 out of 5
Average nut very noisy
Children's Programs
did not have our children on this cruise
Service and Staff
4 out of 5
Friendly but could not help in most cases
Ship Quality
4 out of 5
Nice new ship. Clean and well maintaned.
Cabin / Stateroom
4 out of 5
comfort is average. clean. did not have robes and slippers as usual for that tipe of cabin. was told that is 'per request' now. Even after request was made did not get them.
Ship tip
Nice ship but not well organized, nothing works for passengers convenience. Paid a lot of money for upgraded internet package and were not able to use it. Very very slow and got disconnected every few minutes.
Boarding was old fasioned way. Other cruise line use modern technology for check in. Here you have to stay in line to get to the desk where they manually check you in (again, even if we checked in before online) and take your photo (again, even if we provided our photos on online checkin). Which takes time and creates big lines.
COUD NOT BE WORSE!!!. Did not get to see anything. Ship turned around and just stopped for more than 2 hours before enering Endicott Arm. And then just went back to the port. WE DID NOT SEE WHAT WE PAID FOR. Watchin the glaciers was the main reaso we took this cruise. HUGE disappointment. AND no explanations!! Such a disrespect to the passangers.
Did not see worse on other cruise ships. Had about 20 cruises. The line was 2 miles, people trapped in this line for more than one hour. Cannot leave the line for the restroom or to sit down. Terrible.
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