Lies about fees

Cruises: 7+ cruises

Review: 1

Helpful Votes: 27

Review summary

Ryan Tran, my "personal cruise consultant" lied about several things. First, excursions are not "free". They are only 50 dollars off for one person, if you question that, the rehearsed reply is "well, there are excursions that are 50 off", but that still doesn't include the second person, at all. Second and most important, is their "name change" policy. At no point did he ever say that we needed to provide a middle name. Every time we talked, never discussed, only vague emails about name changes. We never provide a middle name to fly Alaska, and it is never an issue, even with TSA pre check, we don't need to worry about middle names. He calls my wife and says he needs the middle name, and says he will waive the 50 dollar fee a few days ago. Now today, they charged a 150 dollar per person fee to change our name, when it is not needed. Put me on hold for an hour, to speak to a supervisor, Mario, #26271 from Miami, who gleefully upheld charging me 300 dollars to add a middle name to my flight when it isn't needed. So 450 dollars worth of "free escursions, and 300 dollars in unneeded name change fees tacked on last minute, this is straight up lies and deceit. I will never travel on this cuise line again, I've been on Carnival and Celebrity, and never been shaken down like this before

Embarkation

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Ports of call

San Pedro (Los Angeles), California

Cabo San Lucas, Mexico

Puerto Vallarta, Mexico

Mazatlan, Mexico

Ensenada, Mexico

Disembarkation

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