Excellent itinerary, disappointing HAL
Noordam Cruise Review to Alaska - Inside Passage
Review summary
We’ve been very disappointed in HAL since the pandemic. We only continue to cruise them because we are 4-star Mariners and therefore get extra amenities…but even those amenities are gradually being taken away. They used to have a Mariner’s lunch in the dining room on embarkation day (so we didn’t have to fight the crowds in the buffet), but they didn’t provide that on this cruise. They also used to host a Mariner’s “thank you for your loyalty” lunch at the end of the cruise, an event also absent on this cruise. So they offer very little to encourage people to be loyal.Embarkation
Ship experiences
Food and Dining
Pinnacle Grill
Terrible! Don’t waste your money! They are now charging an extra $7 if you want an extra appetizer….and salads and soup are listed with the appetizers! So if you want a salad, crab cakes, and an entree, it will cost you an extra $7. And don’t get me wrong, I can certainly afford $7, but it’s the principle of up charging in a restaurant that is already an up-charge! Better to increase the “entry fee” than to “nickel & dime” me once I’m there! But that’s not even the worst! The ribeye steak was inedible! And when we complained, the Matre’d agreed the meat quality was poor but blamed it on supply chain issues! My point is, if he already knew it was bad, they shouldn’t have served it! There was no pride in the quality….and sadly the Matre’d and Chef made an “apology” tour throughout the restaurant the night we were there. Very disappointing!
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Choose for itinerary and/or good pricing, but if you have a choice, choose another cruise line.
Ports of call
Vancouver (Canada Place), British Columbia
Disembarkation
8 Comments
majmom96 1 year ago