Service left something to be desired but Alaska was beautiful

Noordam Cruise Review to Alaska - Gulf of Alaska


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 4

Overall Rating:

3.0 out of 5
Verified Review
7 Night Glacier Discovery Southbound (Anchorage To Vancouver)
Sail Date: May 22, 2016
Ship: Noordam
Cabin Type: Balcony
Cabin Number: 10009
Traveled As: Family (young children)
Reviewed: 1 year ago

Service was not as good as I have encountered on other cruise lines.  There was no one in the buffet to help my brother who was in a wheel chair.  There was no waiter by the pool area and very rarely in the Casino to get us drinks.  The service in the dining room was top notch but everywhere else seemed to be lacking!  The destination was great.  Alaska was beautiful.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5
Ricky and IP were our waiters and they were fabulous. Service in other areas was lacking.

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
Room was small for 4 people and our cabin boy was not the best. Didn't vacuum very well. Also a bottle of champagne went missing from our room and when asked, he didn't know anything about it.

Ship Tip

The food was really good.

5 out of 5
5 out of 5
5 out of 5
5 out of 5
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