Land Tour Troubles

Item: Nieuw Amsterdam
Rating: 4.3
Author: buddysgal

Nieuw Amsterdam Cruise Review to Alaska - Gulf of Alaska

buddysgal

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 24

Overall rating:

4.3 out of 5

7 Night Glacier Discovery Southbound (Whittier To Vancouver)

Sail date: June 11, 2023

Ship: Nieuw Amsterdam

Cabin type: Inside

Cabin number: 1074

Traveled as: Singles/Friends

Reviewed: 10 months ago

Review summary

The cruise was good. But the land tour was unsatisfactory. They messed up our land tours. To date they have not returned my money for the side tour that they refused to allow me to take. It did not matter that I had written proof from Holland showing the tour on my itinerary. I am very disappointed in their McKinley Chalet staff.

Embarkation

3 out of 5

They had wheelchairs ready but they were out in the pouring rain

Ship experiences

Food and Dining

5 out of 5

Dining and Specialty was fantastic

Onboard Activities

2 out of 5

Nothing very interesting

Entertainment

Nothing that we wanted to see. Poor show options

Children's Programs

no kids

Service and Staff

4 out of 5

The stewards and dining staff were great. But the front desk has no follow through

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

This accessible cabin met all of our needs

Ship tip

Handle any issues on board as soon as possible. Difficult after the trip

Thumbs up

Ports of call

Cruise Hubbard Glacier

5 out of 5

Cruise Glacier Bay

5 out of 5

Skagway, Alaska

4 out of 5

Juneau, Alaska

5 out of 5

Ketchikan, Alaska

4 out of 5

Disembarkation

2 out of 5

They forgot to get us eventhough we had checked in to the handicap disembarkation staff

4 Comments

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