Great Friends, Great Time, but HAL Fell short of Expectations
Nieuw Amsterdam Cruise Review to Caribbean - Eastern
Sail Date: January 31, 2016
Ship: Nieuw Amsterdam
Cabin Type: Inside
Cabin Number: 7125
Traveled As: Family (older children)
Reviewed: 1 year ago
We had come to expect 5* service from HAL. Our dining service was one of the worst ever. Two hours to get thru eating. Missed items. Wrong items.
Our room steward was one of the best
Ship was clean, and it good condition.
Our room was NOISY, and we had read it had "thunking" problems on line. It did, and HAL is unable to address this. Not one night of good, quiet, sleep.
Food and Dining
NO food after midnight. CRAZY.
Unfortunately ALL entertainment occurs at the SAME time, so you have to choose WHICH thing to see. AND it ALL quits about 11pm. NO later evening activities.
Service and Staff
Cabin / Stateroom
DO NOT do any time dinning!!! ALWAYS a wait. If you do late dining you will NEVER get to the show. If you have a unique diet, like no dairy or gluten, DO NOT tell them, as it takes them FOREVER to get you things, and they will simply not bring a dish (not offer a substitute) if there is an issue.