Nieuw Amsterdam Cruise Review to Caribbean

Contributor Level: Purser

2-3 cruises


Helpful Votes

2 out of 5


Sail Date: February 01, 2015

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

Customer service (with a few notable exceptions) was terrible.  The carpet in the Lido deck was threadbare under the chair legs.  The Eastern initerary was lackluster.  Western ports were interesting as was Half Moon Bay.  But the service was constitent.... Disappointing.

I would still recommend Holand America... (Baltics and Alaska Cruises were wonderful). But I would not recommend Nieuw Amsterdam.




Ship Quality
Needs updates
Food and Dining
Food was fine ... service on Lido - Terrible
Service and Staff Arnold and Aryin ( who we found on the last day) were outstanding as were our cabin stewards (Punu and Ray)
Onboard Activities
Destinations and Excursions
Western = bad. Eastern= much better


Skip the western leg. And don't do like we did and settle for poor service in the Lido deck.

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