Great Service shame about the food.

The service and the room were my favourite parts of the trip. 

My stateroom attendant Yorleny was absolutely wonderful, attentive, patient and professional and deserves all the credit for making my stay so enjoyable. She is Costa Rican I believe. The stateroom was roomy and clean and the balcony was awesome and peaceful, except that some idiot decided to smoke on the balcony one night, which was not cool. 

We went to two specialty restaurants, Giovani's was quite good and the service was very good. The food was alright, but I am not a fan of Italian food, the presentation was great.

Chops grill on the other hand was a disaster, your chef or your waiters kept getting the orders wrong so I saw a few customers sending back their steaks, my steak was well done when it should have been medium, but I di not have the energy to send it back. Plus our waiter spent to much time chatting rather than trying to get things right, not good at all, and I would not recommend that restaurant.  

we ate in the main dining area for the last 3 nights and this was all in all a much better experience.  Service was efficient, polite, friendly and attentive, a very good balance. I aslo had the lamb shank, lamb chops and roast beef which were all cooked to perfection, all in all a much better dining experience. 

All other amenities were on point as is to be expected and I would like to make a special mention of Daniel the bar tender at the Vintage Wine bar for his service and again patience for the Tapas. While there weren't any people there, I still felt he spent just the right amount of time explaining the wines and cheese pairings, good job. 

Had it not been for the Chops Grill experience you may have gotten four stars. Oh and the Windjammer was not bad at all either considering the high turnover of guests. 

Equally had it not been for Yorleny my stateroom attendant you would definitely have gotten two stars.