A nightmare of a cruise vacation.... Do not travel with MSC.... Beware stay away

Item: MSC Seaview
Rating: 2.5
Author: casperbigcap

MSC Seaview Cruise Review to Europe - Western Mediterranean

casperbigcap

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 56

Overall rating:

2.5 out of 5

7 Night Western Mediterranean (Civitavecchia Roundtrip)

Sail date: July 03, 2019

Ship: MSC Seaview

Cabin type: Balcony

Cabin number: 10152

Traveled as: Family (young children)

Reviewed: 5 years ago

Review summary

This is where it went down hill when my son was injured because 1 of the waitresses dropped a beer bottle. A piece of glass injured my son's leg. He was bleeding. The staff did nothing to help my son. I had to bring my son to medic. Confronting the staff they were lost. I question MSC safety practices and even how they are trained . My son has a scar now and their customer service only defended themselves to say sorry ur son was hurt but we can't do anything. Please stay away.

Embarkation

2 out of 5

long line up even though we got there early

Ship experiences

Food and Dining

2 out of 5

Horrible service, long wait times, better off at self service

Onboard Activities

3 out of 5

Pools are ok, water park no seating area while ur kids play , very simplistic

Entertainment

1 out of 5

seen better

Children's Programs

2 out of 5

nothing out of this world

Service and Staff

1 out of 5

Horrible table service, long wait times at bars for a coffee and the biggest issue that my son got injured and no one helped please read below

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

overall nice layout but bathroom was small.

Ship tip

Please stay away as my son was injured and they are not trained to even appologize or direct us to medic. My son was cut by a beer bottle that fell on the floor by their waitress. It's a horrible company. Please stay away.

Thumbs up