guest services less than adequate, 10/29/23-11/5/23, MSC Seaside
MSC Seaside Cruise Review to Caribbean - Western
11 Night Western Caribbean & Bahamas (Port Canaveral Roundtrip)
Sail date: October 29, 2023
Ship: MSC Seaside
Cabin type: Balcony
Cabin number: 15216
Traveled as: Couple
Reviewed: 1 year ago
Review summary
The ship is beautiful and clean. Since the cruise lines implemented pre-paid gratuities, the service is lacking. The worst part is I had a fall, resulting in a broken shoulder. Guest services and the physician encouraged me to disembark in a foreign country, to see a doctor, and possibly have surgery. It was evident that the ship was more concerned about their liability than me and my injury. Being a medical professional myself, I chose to stay onboard for the remainder of the cruise. I did request a wheelchair on the days at sea, as the vessel was rocking substantially, and I did not want to risk falling again. Guest services assured me that the wheelchair would be delivered to my cabin, but it never showed up. MSC should be ashamed of themselves.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't suffer an injury, guest services not concerned.
Ports of call
Ocean Cay MSC Marine Reserve, Bahamas