Unfortunately, for us.. and for many many other guest, the experience left a lot to be desired. Our bag was broken... with handle completely OFF. they offered us $30 ship credit. we asked for manager.. they offered us $50.. and suggested we contact our insurance company. we asked how we were supposed to get home with a bag that could not be carried or pulled. they then took us back to a room.. brought out a used suitcase.. but in good condition... we accepted it!! WHAT AN ADVENTURE!!!!!
Embarkation
2 out of 5
people standing in rain for over an hour,
Ship experiences
Food and Dining
1 out of 5
food was awful..lines were blocked/closed...even with people standing in line at the buffet...same food served daily with very few additions.
Onboard Activities
1 out of 5
the space allocated for activities were too small to enjoy. tried pool partys 3 evenings. no seats.. no space. casino could fit in my living room.. !!!! very limited. The entertainment was good, but there were no real professional performers My opinion of the comedians was okay. just need some additional entertainments.
Entertainment
3 out of 5
there was great talent, but the productions could be more professionally done !!
Service and Staff
2 out of 5
Our wait person ( Kenneth) was great.. very personable. We cannot fault him for the poor dining experience. Unbelievable that a ship has no cocktail sauce onboard... yet they serve fish and salmon and lobster. My wife used A-1 steak sauce on her salmon. ate it for 3 nights.. because there was nothing acceptable on the menu.
Ship Quality
2 out of 5
the layout of the ship cannot be changed... but the fact that you must go down to certain floors.. walk through.. then elevator back up was ridiculous!!!!
Cabin / Stateroom
3 out of 5
room was fine.. big complaint was a lack of towels.. ( had to request them) big nasty spot on sofa (should have been scrubbed out) and the throw pillows smelled rank..
Ship tip
Honestly.. at least 20 people that we met, spoke to, dined with... will never go on MSC again.
MSC Seaside ship of broken dreams? MSC Seaside could be a much better ship, and MSC could be a much better cruiseline. I wonder when they will improve? Sorry for your cruise being not what you expected. However, thank you for your review.
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