Overall, we had a good time. Despite the many disappointment with many things. We did not let that ruined our happiness. Some things could have handle better if staff were properly trained. It was our first time on a cruise and we chose the MSC with the help of our travel agent and to experience some of the things we experienced was not good
Embarkation
3 out of 5
Lack communication, and unorganized
Ship experiences
Food and Dining
3 out of 5
Lack communication, food was okay, but could have been better selection. Like beef beacon, especially for that don't eat pork. Service by some people was great, Kevin, Josceslyn, crystal, and a few others whose names we forgot. Our room attendant we want to grade him a 10, because he was excellent in keeping our room. The hostess at the Ipanema Restaurant was not properly trained, because on numerous times when we went for dinner we were given a different schedule time to return. Our original time was at 5:15pm and we got there late the first day and was told to return at 7:30pm. We return at 7:30pm and was told to either wait until the 7:30 pm people were seated or return at 9:30pm. My partner was so disappointed with the lack of communication he only ate at the Restaurant 2 times. I ate at the Restaurant 3 times. What mostly disappointed us, was when we were given a menu twice to order what we want to eat and was charge for the food, eventhough the food was part of our package deal. We were never told that there was an additional price for food .
There was also one staff whose name is Giovanni who was rude and disrespectful.
I stated to him that I did not want a piece of meat that had a lot of fat. He in turn stated that if I went to the butcher shop and said that I did not want the fat they would not cut off the fat. He was very rude. I did not eat any food from the area where he was serving.
Marketplace Bar
4 out of 5
I did not give a 5, because of the rude staff that I had an issue with
Ipanema Restaurant
3 out of 5
Lack communication, will not eat there again
Onboard Activities
4 out of 5
I only went to the casinos, past by the pool. I wanted to try out the fitness room, but did not get the chance.
Entertainment
2 out of 5
Boring
Children's Programs
1 out of 5
No kids with us
Service and Staff
5 out of 5
Horrible from some staff.
Kevin, crystal, Joscelyn and several others I grade them a 10
Ship Quality
5 out of 5
Yes
Cabin / Stateroom
5 out of 5
John was excellent, I grade him a 10
Ship tip
The announcement is not coming in clear through the intercom
I grade Excursion department a 10, eventhough we had some issues with, we were missed guided by staff, and there was confusion with time not corresponding with time on the ticket. We were not happy with the response from Lhova. And we did not receive the tickets until the next day. What prompted us to give a grade of 10, it's because Alesicia the supervisor listens to our concerns and address the issues. She made us happy. Thank you Alesica.
The review is what a lot of passengers experienced whilst on board an MSC ship. MSC is a bit a misfit, I wonder if the Margaritaville cruise is better?
Anyway, thank you for your review.
Sorry you didn’t enjoy much of the cruise. I am unclear as to the charges in the restaurant. Did you order something with an extra price next to it from the menu, such as the lobster or the rib eye?
You should have done more research for your first cruise. All cruise lines charge extra for their specialty restraunts. If you booked thru a travel agent, she should have explained this along with other things. If I were you, I woukd not use that agent again.
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