Cruise great personnel as far as custoer service people were awful

MSC Seaside Cruise Review to Caribbean - Eastern

greLla27

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 4

Overall rating:

4.1 out of 5

Verified Review

MSC Seaside

7 Night Eastern Caribbean & Bahamas (Miami Roundtrip)

Sail date: November 16, 2019

Ship: MSC Seaside

Cabin type: Balcony

Cabin number: 9107

Traveled as: Singles/Friends

Reviewed: 4 years ago

Review summary

was nice I was suppose to be gold was told all was good got onboard and was not gold and noone at all on board could help me I was cheated out of a 50 dollar credit and other perks said I was not in the system but when I got home had an email that said a day before I complained I had my number and was in the system but they were not able to assist me that made me angry

Embarkation

4 out of 5

good quick

Ship experiences

Food and Dining

4 out of 5

dining room was excellent buffet was same thing every day no changes

Onboard Activities

3 out of 5

used the gym did not use other activities gym was clean very crowded

Entertainment

1 out of 5

not very good have seen many shows much better

Service and Staff

5 out of 5

room steward was amazing dining room waitress was wonderful Voyager personnel very unhelpful customer service desk not helpful at all

Ship Quality

5 out of 5

ship was absolutely amazing beautiful

Cabin / Stateroom

4 out of 5

bathrooms way too small very clean and comfortable

Ship tip

make sure everything you were promised is in writing because you will not get it

Thumbs up

Ports of call

San Juan, Puerto Rico

4 out of 5

bar hopped it was nice

Charlotte Amalie, St. Thomas

5 out of 5

love ST Thomas best place to buy jewelry

Nassau, Bahamas Did not visit port

changed itinery did not tell us till we got on board

Ocean Cay MSC Marine Reserve, Bahamas Did not visit port

changed itinery

Disembarkation

5 out of 5

quick easy

2 Comments

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Other reviews of this sailing

Nice ship. Very average food and entertainment.

Nice ship. Very average food and entertainment.

I didn't love it but I didn't hate it

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