Cruise great personnel as far as custoer service people were awful

Item: MSC Seaside
Rating: 4.1
Author: greLla27

MSC Seaside Cruise Review to Caribbean - Eastern

greLla27

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 4

Overall rating:

4.1 out of 5

Verified Review

7 Night Eastern Caribbean & Bahamas (Miami Roundtrip)

Sail date: November 16, 2019

Ship: MSC Seaside

Cabin type: Balcony

Cabin number: 9107

Traveled as: Singles/Friends

Reviewed: 4 years ago

Review summary

was nice I was suppose to be gold was told all was good got onboard and was not gold and noone at all on board could help me I was cheated out of a 50 dollar credit and other perks said I was not in the system but when I got home had an email that said a day before I complained I had my number and was in the system but they were not able to assist me that made me angry

Embarkation

4 out of 5

good quick

Ship experiences

Food and Dining

4 out of 5

dining room was excellent buffet was same thing every day no changes

Onboard Activities

3 out of 5

used the gym did not use other activities gym was clean very crowded

Entertainment

1 out of 5

not very good have seen many shows much better

Service and Staff

5 out of 5

room steward was amazing dining room waitress was wonderful Voyager personnel very unhelpful customer service desk not helpful at all

Ship Quality

5 out of 5

ship was absolutely amazing beautiful

Cabin / Stateroom

4 out of 5

bathrooms way too small very clean and comfortable

Ship tip

make sure everything you were promised is in writing because you will not get it

Thumbs up

Ports of call

San Juan, Puerto Rico

4 out of 5

bar hopped it was nice

Thumbs Up 0

Charlotte Amalie, St. Thomas

5 out of 5

love ST Thomas best place to buy jewelry

Thumbs Up 0

Nassau, Bahamas Did not visit port

changed itinery did not tell us till we got on board

Thumbs Up 0

Ocean Cay MSC Marine Reserve, Bahamas Did not visit port

changed itinery

Thumbs Up 0

Disembarkation

5 out of 5

quick easy

2 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

Thumbs Up 0

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cruisinwrights 4 years ago

I had to repeatedly call every week for things to make sure they were taken care of the month before. Crib and bottle warmer in the room, one person said ok. I called to confirm the next week along with the status match. That customer service representative sent me a special needs form......then was told the only way to reach status match was via email. Called the last week before crib was put on the account, status match still was not. However that customer service representative said that there is actually a number they can give even though they shouldn’t. When we got on the ship our status match was done for the card but credit was not we were told we had to go see the vacation planner who had odd ship hours. She handled the credit. Still never got it and the crib was never in the room. So yes as for customer service they stink but we overlooked that and still had a good time. Ship is beautiful.

Thumbs Up 0

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Other reviews of this sailing

Nice ship. Very average food and entertainment.

I didn't love it but I didn't hate it