Beautiful ship needs better management

MSC Seaside Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall rating:

2.7 out of 5
Verified Review
MSC Seaside

7 Night Eastern Caribbean & Bahamas (Miami Roundtrip)

Sail date: November 16, 2019

Ship: MSC Seaside

Cabin type: Balcony

Cabin number: 9004

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Guest services did not do anything after we explain to them that our children had surprised us and had flown into Nassau as a surprise and we did not even know that we were no longer going to Nassau because they didn’t tell us until we had left from port and gave us a credit when we complain they did nothing

Embarkation

4 out of 5
Good

Ship experiences

Food and Dining

2 out of 5
Main dining rooms were OK food was nothing spectacular in the face were horrible it was actually a day that had hotdogs and shrimp pot pie Mc after having days of chicken pot pie beef pot pie and finally I guess they had to get rid of a hotdog and the shrimp so they made it a pot pie specialty restaurants obviously are overpriced see you’re getting good food the ocean seafood specialty restaurant was horrible

Onboard Activities

3 out of 5
Good

Entertainment

2 out of 5
The poor shows need a better budget they’re not doing well and are completely overworked

Children's Programs

No kids

Service and Staff

2 out of 5
Housekeeper was magnificent from there the service was terrible once we arrived on the ship we were told after we set sail that we were no longer going to two of the porch that we had purchased and that they were giving us $100 to our state room turns out that I was celebrating my 25th anniversary in the port that we were supposed to go to which was Nassau my kids had surprised and were waiting for us in Nassau when we found out we were no longer go in there and we called them the day after they were ready and us are waiting for us and we ended up going to the Dominican republic which was horrible horrible

Ship Quality

5 out of 5
Ship is fantastic and that and it’s clean

Cabin / Stateroom

4 out of 5
Beds are comfortable balcony is fantastic room was clean bathroom could be a little bit bigger everything good in the cabin

Ship tip

Make sure they’re going to the ports that they’re supposed to be going before you board

Ports of call

Miami, Florida

2 out of 5
It would give zero stars if it wasn’t a tour Toler was in the mix everything else was horrible

San Juan, Puerto Rico

1 out of 5
We got there at 5 o’clock in the afternoon and the sunsets at 5:45 how can we enjoy that city there’s no reason to even go there

Charlotte Amalie, St. Thomas

4 out of 5
Megans Bay is beautiful virgin islands are beautiful

Nassau, Bahamas Did not visit port

They change the itinerary once we boarded which they knew and they know much more in advance than what they’re telling people

OCEAN CAY MSC MARINE RESERVE, BAHAMAS Did not visit port

They say it’s not ready

Disembarkation

4 out of 5
All good
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