Luxurious ship but pitiful service

Item: MSC Seaside
Rating: 3.9
Author: cruzaholic

MSC Seaside Cruise Review to Caribbean - Eastern

cruzaholic

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 38

Overall rating:

3.9 out of 5

7 Night Eastern Caribbean & Bahamas (Miami Roundtrip)

Sail date: September 15, 2018

Ship: MSC Seaside

Cabin type: Balcony

Cabin number: 12131

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Price is great, ship very beautiful and designed, service lousy at best, food and service of food needs major improvement great entertainment on board however even in theater not very handicapped orientated. This was my 102nd cruise and if I had to rate it it would be in the top five of my least enjoyable

Embarkation

5 out of 5

Msc have mastered embarking the ship. Wife in a wheelchair, easy to get on ship

Ship experiences

Food and Dining

2 out of 5

Food at best was adequate only. Service in dining room very poor. Order by steak well done, comes to you blood rare, 4 people at table given 3 pieces of butter, glasses never refilled unless you ask, you get the drift, staff very very rude

Onboard Activities

5 out of 5

Have one of the best water slides on the high seas, as well as many pools on board. Jungle pool area extremely nice just to lounge around

Entertainment

4 out of 5

In this area the ship shines, great shows and music adequate throughout the ship.

Children's Programs

Service and Staff

2 out of 5

Very very rude, unless you are of European nature

Ship Quality

5 out of 5

Ship is huge, very beautiful and is always being maintained day and night

Cabin / Stateroom

5 out of 5

Cabin extremely nice with very good space and amenities. Cabin stewardess Maria always on top of things, keeping room clean and kept nice. Only drawback to Cabin would be drawer space and closet space, very little of both

Ship tip

Don’t be handicapped, only ship I’ve ever been on where you’re on your own. They help you on board from embarkation but beyond that forget about ut

Thumbs up

Ports of call

Miami, Florida Did not visit port

Thumbs Up 0

Philipsburg, St. Maarten

5 out of 5

Thumbs Up 0

San Juan, Puerto Rico

3 out of 5

Thumbs Up 0

Nassau, Bahamas

5 out of 5

Thumbs Up 0

Disembarkation

5 out of 5

8 Comments

ScotsCruiseFan 6 years ago

Thanks

Thumbs Up 0

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DebDoesCruises1 6 years ago

On the Seaside right now. We find the crew to be very friendly and accommodating and they all speak English very well. The food u MDR and specialty restaurants we have found to be excellent.

Thumbs Up 2

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andy8867 6 years ago

Travelled in April/May had no complaints food and service in MDR was exceptional and I am from the UK!

Thumbs Up 1

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oh2bcruisin 6 years ago

Re service and staff, why does it matter if you are , of european nature, , with regard to rudeness of staff? I dont think Europeans like to be treated rudely either.

Thumbs Up 1

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ts1857 6 years ago

If it was so bad, why have you given it 4 stars....

Thumbs Up 0

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blueelm 6 years ago

Generally, you treat people nice, they go out of their way to be nice to you.

Thumbs Up 1

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jenrich 6 years ago

We found the food to be very good, even the buffet. We simply asked for more butter. Staff very warm and efficient. We are Americans and felt the service was superb. No complaints from these happy cruisers.

Thumbs Up 6

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THEBRAZ 6 years ago

What was so bad about the food

Thumbs Up 0

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Other reviews of this sailing

Beautiful Ship!

Ripped off big time

Thieving room server stole my wife's wedding ring off desk when he took tray away at 630 am on 18th. Was our 29th anniversary and he got a $15,000 ring.i went to security and they could have caught him if they would have tried. Called fbi they didn't.