Great trip with a problem

MSC Preziosa Cruise Review to Europe - Western Mediterranean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 2

Overall rating:

4.8 out of 5
MSC Preziosa

9 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: November 05, 2019

Ship: MSC Preziosa

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

Booked an excursion which I thought was coming from the ship when we did it on line. Cruiseline.com/Shipmate company. When we go to Lisbon the time we were supposed to meet them was 20 minutes away. The ship could not let ppl off until okayed and it made us late. Contacted the company but they said we had to cancel 24 prior. How were we 2 know 24 hours prior they wouldnt let us off the ship. Lost $ 100.00, the cost of the excursion. If we had taken the 2nd excursion offered we would not have gotten back to the ship on time.

Embarkation

2 out of 5
Problematic

Ship experiences

Food and Dining

4 out of 5
Food was okay but disappointing from other crusies I had taken, but no complaints.

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

No children with me

Service and Staff

5 out of 5

Ship Quality

5 out of 5
Beautiful ship

Cabin / Stateroom

5 out of 5

Ports of call

Barcelona, Spain

5 out of 5

Marseille (Provence), France

5 out of 5

Genoa, Italy

5 out of 5

Malaga, Spain

5 out of 5

Casablanca, Morocco

5 out of 5

Lisbon, Portugal

5 out of 5
Could not get off ship in order to get to our tour excursion booked from another company. Was late getting ok to disembark. Lost $ 100.00 total because of it.

Disembarkation

3 out of 5
Again, was supposed to meet an excursion company but could not get off ship in time and lost $100.00 paid trip. Both my wife and I are seniors and couldn't afford losing money like that.
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