MSC Poesia Cruise Reviews - Reviews

The ship was beautiful, new, well-decorated and clean. But the food in the main dining-room was terrible - picture bottled salad dressings, powdered mashed potatoes, boring, unimaginative menu, food served lukewarm. The buffet was a little better as there was always fresh fruit and salad fixings; although, the salad dressings were a dissappointment. Even my husband who likes everything was unimpressed. But even worse than that were the servers. None of them spoke or understood English, so they were basically order-takers, and unfriendly ones at that. They were all from Bali, Indonesia so the food and customs were probably all very foreign to them. But the Italian crew weren't much better, the help on the reception and accounting desk and in the stores - all very unfriendly like everybody was unhappy. Everytime we asked a question, the answer was always, 'impossible' , or 'no'. No apologies, or explanations. One girl at the reception desk merely pointed to a sign that said the ship was full, when we asked to be ungraded. We live in Florida 6 months of the year where everybody is friendly, so it was quite a shock to be surrounded by glum, unhappy people for a whole week.

The room was the smallest I have had on five lines.The food was only fair.The help was outstanding,Thank God.The interainment was very good but shows were very short,most were 30 minutes.I don't think I will try MSC again unless it was a outstanding price. Not unhappy but not what I expected.

MSC service, entertainment, food, and rooms were very comfortable. The baseball team cruise was everything we expected. The bands in each venue was ver professional and Anna, the cruise director was very energetic.

Last year at the same time this cruise was wonderful. We were on it with the family aging from 73- 18. So this year we went with 4 couples from our neighborhood. The rooms were good but the dining room food and service left much to be desired.

Food quality below average. Help not helpful or friendly. Matre Dee not friendly. Shows not different from nite to nite. I will not go on a MSC ship again. I'm sorry that your company rated this cruise line as highest.

THIS IS A BEAUTIFUL SHIP. THE CREW AND STAFF ARE VERY FRIENDLY. THE FOOD WAS GREAT. THE ENTERTAINMENT WAS EXCEPTIONAL. WE HAD A BALCONY STATEROOM. IT WAS A LITTLE TIGHT, BUT WE MANAGED. WE BOOKED ANOTHER CRUISE ON MSC DIVINA FOR NEXT YEAR.

It was a lovely ship, but there were problems with the elevators which did not always stop on floors chosen.

The ship itself was wonderful. It was in great condition and the rooms were very comfortable. The food quality was not great and we had to buy our coffee and water for dinner, which was weird. The wi-fi they promised was horrible and we had to pay for it anyway. The entertainment was very nice, but some of the shows got repetitive.

The ship is beautiful & very clean

This was our first cruise so we can't compare to other experiences, but this cruise exceeded our expectations in most areas. The service of the staff was impeccable, the ship was gorgeous, the food outstanding, and most of the entertainment was very good. There were many, many European passengers on this cruise and we mostly liked that but it was sometimes disappointing to not be able to make conversation with people in the lounges or at meals. On the other hand, when we could make conversation with people from foreign countries who also spoke English, it was very rewarding; a great multicultural experience.

Sailed on the Poesia food was great the shows were great just wish they would use a live band, also the staff were very friendly. This was one of our better cruises.

Although having cruised several times before, I had never heard of MSC and was a bit skeptical. No more - it was awesome! Everything was spotlessly clean, staff was very friendly, and there was a variety of activities. Food was tasty - not the best/fanciest we've ever had on a cruise, but certainly tasty and lots of choices. It was fun to be "at sea" on Christmas Eve and Christmas Day.

The ship is very beautiful, the entertainment needs to change up songs... the bands were ok, but got boring after a couple of nights...same songs night after night...the shows were fair

Very modern ship. Lots of fresh fruits and salad. Dinner was delicious every night. Shows were very entertaining and not too long. Really enjoyed the music at the zebra bar.

SHip was very large, impressive, and clean. But there were limited swimming areas for adults (WAY too many kids),

The ship is huge, and I stayed in a balcony suite, and it's big with mens and womans closets with several racks. It also comes with a tub. The option of $25 for 30 items laundry with iron is great and unique. The room service is exceptional, and same is true with dinner and breakfast areas. Overall fantastic and commited crew for customers. 99.99% crew are from non-english speaking countries, but they speak good english. Entertainment acivities are good for adults, and this ship comes with a nice theater. Kid activities could have been better, I felt like their activity rooms are smaller for the size of the ship. It's a 7 night cruise with stops in key west, Cozumel (Mexico), Rotan Island (Honduras), and Montigo Bay ( Jamaica). My only complaint is with the stay in Jamaica. The ship scheduled to leave around 2:30PM leaving our day short. Other than these small issues I give 5/5 rating for this cruise.

This was a family cruise with many generations and families. If it were not for the Kids Sail Free deal would probably not have gone. The port for Jamaica is a LONG drive to excursions. No pictures were taken upon disembarking at each port of call. Food was good quality, dining service was slow (typical European), coffee was good! Limited communication with crew due to poor English speaking.

MSC pricing is very good when compare to other cruiselines.

here's a summary: 1 - good shows in the evening 2 - average entertainment 3 - customer service is non-existent 4 - dining is terrible 5 - stateroom is standard 6 - very good cameramen and women. 7 - maitre'de should be in charge of TSA (perhaps he was head waiter of Guantano Bay) 8 - dining room wait staff is confused 9 - we have experienced 5 different cruise companies, and MSC has to rank last by a large margin.

The ship is very clean. The staff was helpful . The entertainment team went out of their way to make sure you enjoyed yourself.