crash course needed in customer service

MSC Poesia Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: December 16, 2011
Ship: MSC Poesia
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 6 years ago

here's a summary:
1 - good shows in the evening
2 - average entertainment
3 - customer service is non-existent
4 - dining is terrible
5 - stateroom is standard
6 - very good cameramen and women.
7 - maitre'de should be in charge of TSA (perhaps he was head waiter of Guantano Bay)
8 - dining room wait staff is confused
9 - we have experienced 5 different cruise companies, and MSC has to rank last by a large margin.

Food and Dining

1 out of 5


3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5
some examples: I asked accounting for change so that i could tip the cleaning crew. I was told ... "sorry no change". In 10 mins my wife requested change, saying that she needs it for the casino ... lo and behold she got all the change in the world. The dining room staff would not replinish the last pizze slice (no matter how cold) until some customer would claim it.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: destinations

Cons: the cruise line

Recommends MSC Poesia? No.

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