MSC Poesia Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

7+ cruises


Helpful Vote

2 out of 5

crash course needed in customer service

Sail Date: December 16, 2011

Reviewed: 5 years ago

Traveled As: Family (young children)

Room Type: Balcony

here's a summary:
1 - good shows in the evening
2 - average entertainment
3 - customer service is non-existent
4 - dining is terrible
5 - stateroom is standard
6 - very good cameramen and women.
7 - maitre'de should be in charge of TSA (perhaps he was head waiter of Guantano Bay)
8 - dining room wait staff is confused
9 - we have experienced 5 different cruise companies, and MSC has to rank last by a large margin.

Pros: destinations

Cons: the cruise line

Recommends MSC Poesia? No.

Children's Programs
Ship Quality
Food and Dining
Service and Staff
some examples: I asked accounting for change so that i could tip the cleaning crew. I was told ... "sorry no change". In 10 mins my wife requested change, saying that she needs it for the casino ... lo and behold she got all the change in the world. The dining room staff would not replinish the last pizze slice (no matter how cold) until some customer would claim it.
Cabin / Stateroom

Was this review helpful? 3

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top