Nice time, need to work on dinner menus

Item: MSC Poesia
Rating: 3.3
Author: ametzger61686

MSC Poesia Cruise Review to Europe - Eastern Mediterranean

ametzger61686

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 5

Overall rating:

3.3 out of 5

7 Night Adriatic & Greece (Venice Roundtrip)

Sail date: June 24, 2017

Ship: MSC Poesia

Cabin type: Balcony

Cabin number: 11125

Traveled as: Family (young children)

Reviewed: 7 years ago

Review summary

They need to revamp customer service for excursions. Rude is all I can say. They need to give guides with microphones so we can hear if you are a little bit behind... everything was rushed.... I was very upset that so many things on the boat were not included. The cleaning charge was outrageous, I've never had that in all the cruises I have been on!

Embarkation

1 out of 5

Horrible absolute chaos. Workers were rude and not helpful. My mom needed a wheel chair and everyone walked away from us. Thankfully another passenger helped us get the attention we needed. 9 security check points I understand safety but holy cow.

Ship experiences

Food and Dining

3 out of 5

Food was okay. Our waiter was awesome!!! Need more selection of food. Hardly any chicken selection other then grilled chicken.

Onboard Activities

3 out of 5

Kids corner was amazing my nephews loved it there!!!

Entertainment

1 out of 5

Children's Programs

5 out of 5

Kids corner was amazing!!!

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Bigger then we expected!!!

Ports of call

Venice, Italy

3 out of 5

Bari, Italy

5 out of 5

Do it on your own... much to see in this port... such a cute town

Thumbs Up 0

Katakolon (Olympia), Greece

3 out of 5

The guide was great just wish everything wasn't so rushed.

Thumbs Up 0

Mykonos, Greece

4 out of 5

Beautiful beaches! Take a cab it was very easy!

Thumbs Up 2

Piraeus (Athens), Greece

3 out of 5

Our excursion was poor but the views from the acropolis were amazing. They over booked the tour and felt very rushed and could barely hear the tour guide.

Thumbs Up 1

Sarande, Albania

1 out of 5

I would not get off the boat unless you have an excursion

Thumbs Up 0

Dubrovnik, Croatia

4 out of 5

We took the shuttle bus and walked the walls! Amazing views in such a cool town!!!

Thumbs Up 4

Disembarkation

3 out of 5

Much better then getting on the boat much more organized!

7 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

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lpcampbell 7 years ago

Could it be a charge for laundering clothing?

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DottieDiehl 7 years ago

Every cruise ship has gratuities. I agree with cece1951. But ametzger61686 made it sound like a charge over and above gratuities.

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cece1951 7 years ago

What was it 13.50 a day? These poor people work very hard and deserve so much more! You cannot get a waiter AND a housekeeper daily back home for that much!

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banaford 7 years ago

Maybe gratuities? everyone charges them, unless a very high scale cruise line. Or it has been some time since you last cruise.

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odyssey 7 years ago

What is a cleaning charge?

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DottieDiehl 7 years ago

What? Wait...a cleaning charge? How much was it? For me...that's a new one.

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