Filter reviews by

103 reviews mentioning "" Clear results

103 MSC Orchestra Reviews

Write a Review

Sorted by

3.9

Msc orchestra Norweigan fjords by Yery

Sail date: / Traveled as: Family (older children)

We have a problem that in the cabin there was a lot of noise about the motors of the ship, also the reception was horrible

Read full review

Was this review helpful?
2 Comments
4.7

Fine Crew good service calm sea clean ahip by stenus

Sail date: / Traveled as: Family (young children)

Fine cultural cruise in calm sea on board very fine vessel with good service.

Read full review

Was this review helpful? 1
5.0

Great ship! It's almost identical... by join

Sail date: /

Great ship! It's almost identical with Magnifica, but no covered pool so max water temperature was 19 Celsius (end of June). Good food, nice venues and friendly staff. Great theatre shows based on contry specific theme like French night, Spanish, Italian etc. Very easy embarking (Copenhagen) process, easy to access all ports of call - Norway Fjords -, tender boats in Flaam. No excursion booked, did everything on our own. Warnemunde was the pleasant surprise, very nice and clean village, Stavanger, very beautiful city centre at 5 minutes from port, Gerainger and Flaam, great stops into fjords, enjoyable sceneries. Bottom line, even similar, but older than Magnifica, better experience, better food, better cabin.

Read full review

Was this review helpful? 2
2 Comments
4.4

Very Niveau Cruise in norwegian Fjorde by Earl1609

Sail date: / Traveled as: Couple

This was our 29 th Cruise, one of the best. All was nearly perefect: the embarkation in Warnemünde, the Ship, the cabin, the Housekeepers, the waiters in the Restaurants and in Deck 13 (Selfservice), and very Nice Trip in norwegian Fjords, a very clean Ship. The Cruise Consultant, the hotel Direktor, the Chef (Grad Chef/ Exekutive Chef) are German, and the Cruise Direktor Petra Fromm Austria. All in all a very fine Cruise. If you have questions about the ship, the Trip, the stops or something else, don't hesitate to contact me.

Read full review

Was this review helpful? 8
3 Comments
5.0

Great food, nice staff and... by SFsimply

Sail date: /

Great food, nice staff and everyone is so excited about having a little baby boy on board. Only the television could be a little bit more state-of-the-art and with true colors - but I’m not here for watching telly.

Read full review

Was this review helpful? 2
4.7

TRIP OF A LIFETIME! by bbbsusan

Sail date: / Traveled as: Family (older children)

I would do this cruise every year if I could afford it! The food, staff and entertainment was a "10". This is a must, if you want to see Europe in an affordable fashion. It all started with our wonderful travel consultant, Connor Cross. He left no stone unturned. Connor Cross | Travel Consultant/World Travel Holdings | (617) 424-7990 (ext. 38426) | ccross@wth.com I joined my parents late and he worked so hard to get me on their "sold out" cruise. We just experienced a TRIP OF A LIFETIME!

Read full review

Was this review helpful? 2
3 Comments
4.5

Most wonderful holiday by ElnaBotha

Sail date: / Traveled as: Couple

We had the most wonderful experience by going on this ship! We have through the years been on MANY overseas trips but this was by far the most exciting and rewarding. We would love to go on another cruise next year God willing!

Read full review

Was this review helpful? 8
4 Comments
4.0

Very clean ship inside and... by KeithSonya18

Sail date: /

Very clean ship inside and out well kept as all MSC ships are Food in buffet is very repetitive Food in main restaurants are ok Food in the specialist place is very good and not too expensive Over all good cruise However the ship dose move a lot in only semi rough weather We have been on many ships and this one seems to move a lot More than most

Read full review

Was this review helpful? 3
1 Comment
3.2

Avoid MSC by AvoidMsc

Sail date: / Traveled as: Couple

MSC is not even close to other cruises I have taken with Carnival, Royal Caribbean or Holland America in terms of service, value and entertainment

Read full review

Was this review helpful? 2
1 Comment
3.0

Very nice ship. It was... by katej14

Sail date: /

Very nice ship. It was always clean with a friendly staff. We did this cruise for 2 reasons: price and itinerary which were both amazing. This boat was great for a port intensive cruise, however if you are doing a cruise for the boat, I’d pick one of their newer/bigger ships. There wasn’t a whole lot of activities on board (this may be partially because it’s January in the Med. so they can’t do a lot of the outdoor activities you normally see.) The food was nothing to get excited about either. I would have liked to see a bit more variety since we were onboard 11 nights. They seem to try to go a bit fancier than they can handle. They should do simpler dishes well instead of subpar fancy ones.

Read full review

Was this review helpful? 2
4.7

Pleasantly Surprised - Recommend Cruise! by CruiseKings

Sail date: / Traveled as: Family (young children)

Cruise surpassed our expectations having read not great reviews! Extremely good value and cannot fault the ship or staff. We have a fantastic holiday!

Read full review

Was this review helpful? 9
1 Comment
5.0

Very cool ship,amazing crew, very... by idanking

Sail date: /

Very cool ship,amazing crew, very good entertainment, good for families, good food,lots of activities clean rooms,and very much fun,good stopes fun excertions

Read full review

Was this review helpful? 7
3.7

1st time MSC by martyndlee

Sail date: / Traveled as: Couple

great day trips , clean ship , good all inclusive deal ,lots to do and get involved, poor service, average food , over crowded ship. would go with MSC again but not on that ship.

Read full review

Was this review helpful? 3
3.8

Our first cruise with MSC, but won't be our last!! by fishingforbass

Sail date: / Traveled as: Couple

Our first with MSC, and we were pleasantly surprised and happy with the ship, service, food and ports of call. Was a nice clean ship, well ran and a very good first experience with MSC.

Read full review

Was this review helpful? 5
1 Comment
2.5

bad experience by mirande

Sail date: / Traveled as: Couple

all in all not satisfied cause of the above written points, will never do it again bad no conhdfjkhjkdjkhjfhjkhjhasdjlh sdhafhkjhfhkh dsasljfhlh djhfhhl

Read full review

Was this review helpful? 1
3.0

Medicore by lovecrusing20

Sail date: / Traveled as: Couple

This is the first time cruising with MSC and last.  I will start with the good.  The room was always clean and room porter was nice.  Plenty of food in the buffet. 

 

The bad:  Customer service doesn't come close to American cruise companies..specifically our experience (Carnival).  1. We followed the instructions for laundry service per document in room...put the clothes in bag and take to customer service...we get to customer service and response "Not my job"...I responded "the paper states..... again "Its not my job, take it back to the room"

2.  We saw employees arguing with customers at the buffet

3.  We were told to make our massage appointments within 2  days of boarding (which we did)...the night before our massage we get a notice that we have to be at the debarkation briefing at 9:15 same time as our massage...needless to say we skipped the briefing as their were no other massage appointments available. 

4. We received a letter stating our Barcelona excursion was cancelled then we receive another envelope with our excursion tickets...I decided to read the entire letter and at the bottom it stated if tickets were not returned we would not receive a refund (MSC cancelled, not us)..also why would you send letter then send tickets (doesn't make sense)

5.  Finally, we saw a manager and employee having a discussion (well sort of)...the manager tells employee to get back to work....employee states she is off...Manager "I don't care"...employee:  "but I'm tired, I worked my shift....Manager "I don't care, get back to work....employee goes back to work...all this right in front of us.....

 

I understand MSC is trying to garner the American market, but this is not how to win U.S. customers....If European travelers are use to  this style of service then you are on point.....MSC needs to invest in customer relations, management training,and  employee training.

Read full review

Was this review helpful? 1
3 Comments
5.0

Very nice ship, big and... by FranciscBTK

Sail date: /

Very nice ship, big and with a lot of facilities. The star and entertainment was beyond avarage and the food was extremely nice and variate. The one down side is the dimensions of the whirlpools, they could be bigger Strongly recommended this ship

Read full review

Was this review helpful? 1
3 Comments
1.0

Gallipoli 2015 by stevefromnewy

Sail date: / Traveled as: Couple

My cabin was 12169 so this will give my identity away to MSC. This is a review of the boat itself not the experience of attending a memorable event in life of any Australian or New Zealander the 100 year anniversary of the Gallipoli landings. Nothing could spoil this experience. Also we were blessed with the smoothest sailing and finest weather.

Luggage distribution: Delivered 8h after stepping aboard. We had purchased an on board travel iron and whilst some were lucky to receive them others weren't allowed them.

Cabin itself: If you don't know what to expect, don't believe the marketing pictures you look and dream at with anticipation. Its far smaller. The location of 12169 was ideal in that you could get to the buffet & deck levels 13 & 14 easily or take the lift to level 5 the restaurant easily. There was a bit of scraping noise from the buffet floor above but not enough to concern. It was any easy stagger home from the wine bar as well on level 7. Our room person was amazing and very helpful and attentive.

Food: Extremely disappointing to at times pathetic. Its hard to imagine who they believed they were catering for but when people spend the type of money we spent (note it was a charter) you'd expect a level of sophistication of the pallet. The only thing I can think of that may excuse the chefs were the fact it was a charter and that the Travel Superstore signed on for a cheaper quality menu. The dinning room staff were attentive during dinner times, but by two thirds of the way through they became very disinterested at breakfast and lunch in the dinning area.

Drinks: Aussie's love a drink and when bored at sea for two 7 day stretches surely it's not rocket science to know that beer wine and spirits would be consumed in liberal quantities. We purchased the highest drinks package from MSC direct and the wine allowed to be consumed with out paying extra was abysmal. The sommelier for MSC needs to be brought in for questioning. Then they ran out of the drinkable stuff 3 days away from the first port and never restocked the wine. The draught beer ran out the day before that along with some of the spirits. Was the drinks package value for money - rating 0 - 10 (0). This running out was to become a feature of the cruise.

Entertainment: The live performances of the artist and historians were the highlight of the trip. The in-house free movies an absolute insult. B&W 1930s and 40s, and some no one had ever heard of. The paid movies were not much better - blockbuster - you have to be kidding.

Shore Excursions: These were pre paid rip offs by Travel Superstore. After the first attempt by Travel Superstore to get the people off the ship MSC came to the rescue and things went far smoother from that point.

Services: Wifi this is so pathetic that MSC should like any hotel throw it in for free. It was far better late at night and early in the morning when less people were using the band width. However most cabins had it available but the strongest signals were on deck 7.

Medical Staff: The boat was a sick boat when it left Dubai for Australia and by the time it reached Adelaide on the way to picking us up in Fremantle, supposedly people were presenting themselves to the Hospitals in Adelaide. The virus what ever it was knocked people out of action for between 4 to 10 days in general - 3 weeks later I'm still coughing. So if you have a sick boat surely it would obvious to stock up on panadol Nurofen and the like as it would be in demand. By the time we reached Canakkale in Turkey shore excursion buses were being diverted to chemist shops where 40 people would buy the shop out pain killers and decongestants. Some of the on board medical staff were just down right rude. They made Doc Martin look like Florence Nightingale. They were that rude! Hygiene was harped on and liquid hand cleansers were everywhere. But what hope do you have you see staff obviously ill carrying trays of food with two hands coughing over an uncovered tray, or people walking into the buffet sanitising their hands on the way in coughing into their hands and then picking up the tongs. Or as in my instance an inconsiderate passenger coughing and sneezing over the back of you whilst on a bus in Egypt. This could almost be case of negligence that should have been controlled. 

In summary the combination of MSC poor quality food and wine along with the illness and the very obvious grab for cash buy the Travel Superstore made this an over priced extremely poor value cruise. The entertainers and historians were the highlights along with some of the MSC staff. None of this could spoil the fact of standing on the shores where 100 years before the spirit of Australia was born.

Read full review

Was this review helpful? 8
1 Comment
4.0

We have been sailing with... by Thomas4

Sail date: /

We have been sailing with the MSC orchestra on a round trip from Dubai. It is a nice ship. The food is standard I would say. Not the best on sea but far away from bad. Some dishes really were great but there were some we didn't like. But that's not the point. Overall it's worth the price I would say. I really liked the outside area of the buffet restaurant. Having breakfast there and watch Abu Dhabi skyline blowed my mind. So gorgeous. I definitely would recommend purchasing a drink package in advance on their website or with a travel agent. It's possible to do this onboard also, but in this case they will add a 18% fee for every purchase onboard. If you buy it online before boarding, they won't add an extra fee. That's what we experienced. Anybody who already booked MSC and is frustrated to read so many bad things about them: try it out and give them a chance. Maybe your own experience is completely different to what people say in advance. Be open minded and treat others like you want to be treated. That's what I try to do and that worked out fine so far😉 There are always things to improve on every cruiseline but overall I didn't regret cruising MSC.

Read full review

Was this review helpful? 3
2.0

Do not recommend by Multiexperience

Sail date: / Traveled as: Couple

I have been taking cruises all over the world for over fourty years and this cruise has to be my worst experience to date. The issues I had with this cruise was that the level and quality of service provided paled in comparison to all the other cruise lines I've sailed on in the past. For example;

 

a) The preparation and quality of the food was poor, especially in the buffet area during breakfast and dinner. I've never seen so much partially eaten food left on the plates of the passengers. What a waste!

 

b)  Although you could get a glass of water in the buffet area, the servers in the dinning room will not serve you water unless you purchased bottled water. You could also forget about being served coffee or tea after your meal to compliment your desert and our server acted as if she could care less. I've never experienced this lack of service on any other cruise line before.

 

c) Several of the shore excursions were cancelled. When we inquired as to why, we were told because there were not enough english speaking passengers that signed up for the excursion. Passengers that spoke italian, spanish, or german were able to go on the excursion. They also blamed the lack of interpreters as an excuse.

 

d) From the first day of the cruise we continually experienced the smell of cigarette smoke in our cabin especially through the air supply vent. Although smoking is not allowed in the cabins or on the balcony, the passengers next to us continued to smoke. They made very little effort to correct the problem nor would they offer to move us to another cabin.

 

e) The scheduled entertainment on the cruise was below average. The evening entertainment in the theater was geared more towards children than adults with themes like Batman and other super heros.

 

The ship itself was well kept and and clean. The ports we visited were enjoyable, but those are the only positive comments I  can make about my experience on this cruise line.

 

 

 

Read full review

Was this review helpful? 5

Find a cruise on MSC Orchestra