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105 MSC Orchestra Reviews

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Not happy at all by lyravanca

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe - Eastern Mediterranean

This is our fourth cruise. We have tried Disney, Royal Carribean, Princess and   Celebrity Cruises. Since we have a point of comparison, we found several thingss that needs improvement. First, lobster dinners are part of the formal

 Night menu and

at

NO additional charge. Neither is the soft served ice cream/gelato on

board for

Sale. It has always been free

or

part or what was already paid.

Second, quality of entertainment is repetitive.

First time

we

watched a show that changes the thene for the night but juggler and acrobatic acts are mainstay of entertianment.  Boring!

Lastly, please

provide a

movie theater. If. When bored to death of repetitive shows, we would have gone to

watchibg movies.

instead

One highlight of the cruise, the

Filipino

crews on board. They provided excellent service as expected

 

 

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Very Nice by cecilia225

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe - Eastern Mediterranean

The cruise was great, the boat is really nice, the entertainment was excellent, the food at the buffet was very good, the food during the sit down dinner was not as good but we decided to just go to the buffet every night instead and that worked out well with the show schedules. I recommended!

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Much more expected from a cruise! by MarkyMarc23

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe - Eastern Mediterranean

This was the first time I had been on a MSC cruise so I did not know what to expect.  It was disappointing at best.  Other than our wait staff at the dinner setting and one bartender, the customer service on board was terrible.  The head dinner waiter was rude and unable to provide any solutions to a later seating one night.  The cruise staff is programmed to get as much money out of it's customers so there were constant sales pitches for dinners and drink packages.  MSC "nickled and dimed" the whole cruise.  Things that would be standard or free were charged on board.  On room service, we received the wrong meal and were charged for it.  When some of the staff was off, we were traveling with them on a bus to get back on board and they were bad-mouthing American passengers loud enough for the whole bus to hear.  Then they put on their MSC uniforms and worked for the people they were bad-mouthing moments before!  The food quality was very poor.  Most of the food was salty or mushy or not prepared very well.  The wine and drink quality was par at best.  The excursions were all expensive and when buying a wine package they included hidden fees.  And this cruise was for families, not singles or couples.  Kids were everywhere and a lot of them not behaving very well.  I think MSC allows kids to cruise for free.  The noise level definitely rose. Really all we used MSC for was the transportation around the various ports.   I will not use MSC for any travel plans in the future.  I have my favorites that I will stick to!!SadAngry

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1.0

Gallipoli 2015 by stevefromnewy

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe - Western Europe

My cabin was 12169 so this will give my identity away to MSC. This is a review of the boat itself not the experience of attending a memorable event in life of any Australian or New Zealander the 100 year anniversary of the Gallipoli landings. Nothing could spoil this experience. Also we were blessed with the smoothest sailing and finest weather.

Luggage distribution: Delivered 8h after stepping aboard. We had purchased an on board travel iron and whilst some were lucky to receive them others weren't allowed them.

Cabin itself: If you don't know what to expect, don't believe the marketing pictures you look and dream at with anticipation. Its far smaller. The location of 12169 was ideal in that you could get to the buffet & deck levels 13 & 14 easily or take the lift to level 5 the restaurant easily. There was a bit of scraping noise from the buffet floor above but not enough to concern. It was any easy stagger home from the wine bar as well on level 7. Our room person was amazing and very helpful and attentive.

Food: Extremely disappointing to at times pathetic. Its hard to imagine who they believed they were catering for but when people spend the type of money we spent (note it was a charter) you'd expect a level of sophistication of the pallet. The only thing I can think of that may excuse the chefs were the fact it was a charter and that the Travel Superstore signed on for a cheaper quality menu. The dinning room staff were attentive during dinner times, but by two thirds of the way through they became very disinterested at breakfast and lunch in the dinning area.

Drinks: Aussie's love a drink and when bored at sea for two 7 day stretches surely it's not rocket science to know that beer wine and spirits would be consumed in liberal quantities. We purchased the highest drinks package from MSC direct and the wine allowed to be consumed with out paying extra was abysmal. The sommelier for MSC needs to be brought in for questioning. Then they ran out of the drinkable stuff 3 days away from the first port and never restocked the wine. The draught beer ran out the day before that along with some of the spirits. Was the drinks package value for money - rating 0 - 10 (0). This running out was to become a feature of the cruise.

Entertainment: The live performances of the artist and historians were the highlight of the trip. The in-house free movies an absolute insult. B&W 1930s and 40s, and some no one had ever heard of. The paid movies were not much better - blockbuster - you have to be kidding.

Shore Excursions: These were pre paid rip offs by Travel Superstore. After the first attempt by Travel Superstore to get the people off the ship MSC came to the rescue and things went far smoother from that point.

Services: Wifi this is so pathetic that MSC should like any hotel throw it in for free. It was far better late at night and early in the morning when less people were using the band width. However most cabins had it available but the strongest signals were on deck 7.

Medical Staff: The boat was a sick boat when it left Dubai for Australia and by the time it reached Adelaide on the way to picking us up in Fremantle, supposedly people were presenting themselves to the Hospitals in Adelaide. The virus what ever it was knocked people out of action for between 4 to 10 days in general - 3 weeks later I'm still coughing. So if you have a sick boat surely it would obvious to stock up on panadol Nurofen and the like as it would be in demand. By the time we reached Canakkale in Turkey shore excursion buses were being diverted to chemist shops where 40 people would buy the shop out pain killers and decongestants. Some of the on board medical staff were just down right rude. They made Doc Martin look like Florence Nightingale. They were that rude! Hygiene was harped on and liquid hand cleansers were everywhere. But what hope do you have you see staff obviously ill carrying trays of food with two hands coughing over an uncovered tray, or people walking into the buffet sanitising their hands on the way in coughing into their hands and then picking up the tongs. Or as in my instance an inconsiderate passenger coughing and sneezing over the back of you whilst on a bus in Egypt. This could almost be case of negligence that should have been controlled. 

In summary the combination of MSC poor quality food and wine along with the illness and the very obvious grab for cash buy the Travel Superstore made this an over priced extremely poor value cruise. The entertainers and historians were the highlights along with some of the MSC staff. None of this could spoil the fact of standing on the shores where 100 years before the spirit of Australia was born.

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4.0

We have been sailing with... by Thomas4

Sail date: /
Ship: MSC Orchestra

We have been sailing with the MSC orchestra on a round trip from Dubai. It is a nice ship. The food is standard I would say. Not the best on sea but far away from bad. Some dishes really were great but there were some we didn't like. But that's not the point. Overall it's worth the price I would say. I really liked the outside area of the buffet restaurant. Having breakfast there and watch Abu Dhabi skyline blowed my mind. So gorgeous. I definitely would recommend purchasing a drink package in advance on their website or with a travel agent. It's possible to do this onboard also, but in this case they will add a 18% fee for every purchase onboard. If you buy it online before boarding, they won't add an extra fee. That's what we experienced. Anybody who already booked MSC and is frustrated to read so many bad things about them: try it out and give them a chance. Maybe your own experience is completely different to what people say in advance. Be open minded and treat others like you want to be treated. That's what I try to do and that worked out fine so far😉 There are always things to improve on every cruiseline but overall I didn't regret cruising MSC.

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2.0

Do not recommend by Multiexperience

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe - Western Mediterranean

I have been taking cruises all over the world for over fourty years and this cruise has to be my worst experience to date. The issues I had with this cruise was that the level and quality of service provided paled in comparison to all the other cruise lines I've sailed on in the past. For example;

 

a) The preparation and quality of the food was poor, especially in the buffet area during breakfast and dinner. I've never seen so much partially eaten food left on the plates of the passengers. What a waste!

 

b)  Although you could get a glass of water in the buffet area, the servers in the dinning room will not serve you water unless you purchased bottled water. You could also forget about being served coffee or tea after your meal to compliment your desert and our server acted as if she could care less. I've never experienced this lack of service on any other cruise line before.

 

c) Several of the shore excursions were cancelled. When we inquired as to why, we were told because there were not enough english speaking passengers that signed up for the excursion. Passengers that spoke italian, spanish, or german were able to go on the excursion. They also blamed the lack of interpreters as an excuse.

 

d) From the first day of the cruise we continually experienced the smell of cigarette smoke in our cabin especially through the air supply vent. Although smoking is not allowed in the cabins or on the balcony, the passengers next to us continued to smoke. They made very little effort to correct the problem nor would they offer to move us to another cabin.

 

e) The scheduled entertainment on the cruise was below average. The evening entertainment in the theater was geared more towards children than adults with themes like Batman and other super heros.

 

The ship itself was well kept and and clean. The ports we visited were enjoyable, but those are the only positive comments I  can make about my experience on this cruise line.

 

 

 

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Not my best experience by SanDiegoWorldTraveller

Sail date: / Traveled as: Family (young children)
Ship: MSC Orchestra / Destination: Europe - Eastern Mediterranean

The ship itself was very nice but looked more worn than only five years old. The lounges and decor were quite nice, almost paradoxical for the actual calibre of cruise this was. The location of our cabin was quite convenient. The ship was large but easily navigable.

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A lot To be desired !!! by ElizabethR2

Sail date: / Traveled as: Family (older children)
Ship: MSC Orchestra / Destination: Europe - Western Mediterranean

It is sad to report that the company MSC wants to make money on everything including water.REALLY?? I was so surprised since this was my first ever cruise! I think that we should be able to eat at any restaurant on the ship for free. We were only allowed to eat in certain places and the food was not good. I am emabarassed for the Italian food served on this Italian cruise ship! I would not recommend this ship or cruise line for those reasons!

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Not what we expected by JuliaE

Sail date: / Traveled as: Family (young children)
Ship: MSC Orchestra / Destination: Europe - Mediterranean

The ship was lovely and very clean. A little small, but still nice.

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5.0

Our first Cruise ever was... by freezer20

Sail date: /
Ship: MSC Orchestra

Our first Cruise ever was on the MSC Orchestra. What an experience! The service was great.... The ship was spotless... Our balconycabin were great. Nice and clean. The food was fine, Even though many are of a different opinion.

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2.0

Awful food, Good service by RonG3

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe - Western Mediterranean

The ship was very nice, big of course, and a bit crowded, and the stateroom I had surprisingly large with the balcony giving it an open feeling. The normal staff contacts out side of dining were good, but dining staff to me was very professional and excellent. Unfortunately the food was atrocious. Some where between bad school cafeteria and frozen diner bad. Nearly every sauce was so salty by the third meal we tried to remember to request there be no sauce. Vegetables were cooked to the point of losing all texture and shape as well as taste. Risotto on the other hand was undercooked such that the rice still had crunchy white centers. Fish and meat were badly overdone. The only dessert worth eating was the chocolate ice cream. The baked Alaska was awful. Breakfast was satisfactory to good. The wine bar and wine selection was actually very good, although I felt kind of sorry for the people working there. The rest of the passengers only used the wine bar for sitting and rarely bought bottles of wine. Dealing with the management on board was not as good an experience, I had a problem they said the would deal with, and I should not worry, just enjoy my vacation. Well that is a good start, but until I pushed them very hard, they seemed to hope the problems would resolve themselves. After it was obvious that I would not go away, they did make sure I knew they were actively working the issue. MSC does not seem to attract a stylish hip crowd, more like older European blue collar workers. Few spoke any English, they are sooo loud when talking right next to each other, but I guess that is just a cultural thing. I cannot recommend MSC. The food was just inexcusable. If they fix that major gap, the ship and line may be acceptable.

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Cruise not to be repeated by AdamL1

Sail date: / Traveled as: Family (young children)
Ship: MSC Orchestra / Destination: Europe - Northern Europe

Large ship, good layout. Pool water was directly pumped in from the Baltic sea which was very nice as I do not like chlorine.

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2.0

Just a below average cruise by RuthP

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe - Northern Europe

I really was disappointed in the experience we had. We travel often and this was not up to expectations.

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3.0

Good for the Money by LuluJ

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: U.S.

We enjoyed our 17 day cruise on the MSC Poesia, but we did find the on board costs to be too high. Even drinking water was not free. In addition, many on board were upset about the gratuity being added at a suggested rate of (for the cost we paid) 28%, which is ridiculous. On a whole, we enjoyed the cruise and had fun, but the costs on board were depressing and meant we could not afford to fully enjoy ourselves.

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1.0

Not so wonderful by BlancaG

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe

This cruise is not good for any one with a medical condition. If you don't eat lunch you are forced to eat at the main dining room and wait a long time to be served or pay at the other two additional restaurant you even have to pay for pizza. I am diabetic and they wouldn't change my sitting from the 2nd. to the 1st. very unethical. The staff seemed very unhappy never smile. The staff for the tour excursions were not helpful at all, very rude. We missed a real nice excursion to Portofino because they did not know what they were doing. I did not have a very good experience on this cruise.

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4.0

Mediterranean Bliss by RonnieF96652974

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe - Western Mediterranean

This was my 4th cruise, but 1st European cruise. I loved the itinerary to Genoa, Spain and Lisbon. The ship is huge and watching the captain dock this monster every day in a different port was a show in itself! Kudos to the captain and his staff for a job well done. Everything about the ship was wonderful. I was especially impressed with the trip through the Straight of Gibraltar.

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2.0

Miserable Service Cruise by AlexG

Sail date: / Traveled as: Couple
Ship: MSC Orchestra / Destination: Europe - Eastern Mediterranean

To start the cabins although nicely keep, were by far smaller than any of all the other cruises we have taken. The price of the cruise seems reasonable until you realize that once inside you have to pay for a lot of extras. Obviously the water, There is no water anywhere in the ship after they close the buffets so you have to buy it. Breakfast buffet is from 6:30am to 10:00am and Lunch from 12:00 am to 15:30pm, after this the buffet is close until the morning. The only way to have dinner is to eat at the restaurants, seating divided into two, the early at 18:30, and the later at 21:00. If this is not to your liking you must go to one of the four of the paid restaurants some with two of them casual seating the other two by reservation only. So if your excursion finish late or you want to sleep early you would have to pay for dinner. Then there is the tour desk, totally incompetent when we got ready to book our excursions we approach the desk and express to the clerk that we wanted to go to Portofino, to which she answer sure fill out the form. As soon as we completed the form and turn them into the clerk she immediately responded that it was all booked. I asked her if they have it in a different language but the answer was no. I asked if she could write my name in case somebody would cancel, she answer that people dont usually cancel. They never bother to write my name or try to see if there was a way around this or if they could book with another company nor even the chance of speaking with the supervisor. Their answer was no and there was no turning back. As far as booking goes they have to call us back twice because of the same thing apparently they over book the Spanish excursion and the only way to go was in the English excursion(lucky for us that we are fluent on both) if not it would have been the same as the Portofino incident. My question is this How Long Has MSC being in the cruise Business that they can not allow people to book on the same Internet that we book our Cruises, therefore eliminating the need for their customers to have to deal with this angry tour desk personnel.

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beautiful ship, but disappointed.. by DinaT57966848

Sail date: / Traveled as: Singles/Friends
Ship: MSC Orchestra / Destination: Bermuda

classy and clean ship, but food and service were sub-standard... quality of the meats were horrid.. service was good at times and terrible at others.. waiters are from indonesia and don't put a very good effort at pleasing the passanger.. shower in cabin was tiny and curtain kept blowing into shower.. no mints on pillows or towel art at night on bed.. Very disappointed........ Bermuda was beautiful and was the only highlight of the trip....

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Ok for the price. by StaceyG

Sail date: / Traveled as: Family (young children)
Ship: MSC Orchestra / Destination: Caribbean - Eastern

Overall we had a good cruise. This was our first cruise, so we don't have anything to compare it to. The travellers were me, my husband & three kids (6, 2 & 10 months).

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O.K. Cruise by Gael69059648

Sail date: / Traveled as: Large Group
Ship: MSC Orchestra / Destination: Caribbean - Eastern

The ship was beautiful, I had a great time and a lot of laughs due to a family reunion onboard. So the overall week was fantastic. The food and the service in the dinning room could and should have been better. Some meals ranged from very good to awful (lobster). Bartenders & service help could have been friendlier and more interactive. Wasn't a bad cruise at all but could have been better on the food & service side.

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