MSC Orchestra Cruise Review to Europe
This is the first time cruising with MSC and last. I will start with the good. The room was always clean and room porter was nice. Plenty of food in the buffet.
The bad: Customer service doesn't come close to American cruise companies..specifically our experience (Carnival). 1. We followed the instructions for laundry service per document in room...put the clothes in bag and take to customer service...we get to customer service and response "Not my job"...I responded "the paper states..... again "Its not my job, take it back to the room"
2. We saw employees arguing with customers at the buffet
3. We were told to make our massage appointments within 2 days of boarding (which we did)...the night before our massage we get a notice that we have to be at the debarkation briefing at 9:15 same time as our massage...needless to say we skipped the briefing as their were no other massage appointments available.
4. We received a letter stating our Barcelona excursion was cancelled then we receive another envelope with our excursion tickets...I decided to read the entire letter and at the bottom it stated if tickets were not returned we would not receive a refund (MSC cancelled, not us)..also why would you send letter then send tickets (doesn't make sense)
5. Finally, we saw a manager and employee having a discussion (well sort of)...the manager tells employee to get back to work....employee states she is off...Manager "I don't care"...employee: "but I'm tired, I worked my shift....Manager "I don't care, get back to work....employee goes back to work...all this right in front of us.....
I understand MSC is trying to garner the American market, but this is not how to win U.S. customers....If European travelers are use to this style of service then you are on point.....MSC needs to invest in customer relations, management training,and employee training.
Food and Dining
Service and Staff
Cabin / Stateroom