Ship of Dreams, (Nightmares). We won't forget this bad dream of a ship and crew ever!!!

Item: MSC Musica
Rating: 1.1
Author: cruisecouple56

MSC Musica Cruise Review to Other (Asia/Africa/Middle East)

cruisecouple56

Contributor Level: Purser

81 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 34

Overall rating:

1.1 out of 5

24 Night Msc Grand Voyages (Durban To Venice)

Sail date: April 26, 2019

Ship: MSC Musica

Cabin type: Balcony

Cabin number: 9212

Traveled as: Couple

Reviewed: 5 years ago

Review summary

The worst cruise we have ever been on, would never cruise on MSC again, very disorganised, staff not attentive as on other cruise lines. Poor entertainment, not very clean. Poor service with cold food in the restaurant with no rectification of it. No apology when things go wrong

Embarkation

1 out of 5

Zero stars. Total chaos. Black card holders got onboard slower then everyone.

Ship experiences

Food and Dining

1 out of 5

Again zero stars for the dining room food and staff. Zero stars for the buffets, food was just OK when you could get to it and staff was more interested in selling packages then cleaning tables if you were lucky enough to get a table. The one specialty restaurant (Sushi) was excellent. 5 Stars.

Onboard Activities

1 out of 5

Trivia was our highlight and OK but we did not have it on all sea days. Why? On deck near the pool or bar must have been nice for the smokers but not us.

Entertainment

1 out of 5

In 24 days we seen 7 fair shows and one of the best shows was the crew show. The ship entertainers were not up to the job.

Service and Staff

1 out of 5

A wide range of service. From bad and rude to nonexistent. We found one bar with excellent staff and service. ONE!!!

Ship Quality

1 out of 5

The ship constantly smelt of sewage with no explanation for the smell. The whole one side of the pool deck allowed smoking. This was dreadful and made the whole side of the ship on that deck and above inaccessible due to the smell. This even permeated into the lift area by the buffet and was awful. Also deck 7 allowed smoking so anyone walking the deck had to put up with the smell. There was a room on deck 7 but it seemed noone used it as they had plenty of other placed to smoke. We reported people smoking on the balcony but it still continued. Our room balcony had cigarette butts left on there when we arrived proving smoking continues

Cabin / Stateroom

1 out of 5

Size of the cabin was good. Cleanliness and maninance of the room was not good. We had the sprinkler leak twice, on our bed with not even a sorry from crew or staff. Then there was the vibration. When the ship was at full speed usually at night vibrated very badly. Enough to wake you.