Lacking atmosphere and customer service skills. Need to work on marketplace food standards majorly. No adult only pools. No shoes or drinks allowed in/near the pool areas. No drinks allowed in the theatre. Experienced quite a few issues on this Cruise, so won't be cruising MSC again anytime soon.
3 out of 5
Got to the port early and there were no queues so embarkation was quick and easy.
Food and Dining
2 out of 5
Food in marketplace seriously lacking option. Only 4 different dessert options, including a jelly in a foil cup cake case. Snail found in salad. Food not always hot. Not always labelled properly. Didn't use main dining.
2 out of 5
Only used the pool areas. No drinks allowed near the pool areas. People kept getting told off if they took their drinks too near the pool. No adult only pool. No seating around sloarium pool.
Service and Staff
2 out of 5
Staff unhelpful and uninterested apart from a few. Room attendant was too overbearing and made us feel like we shouldn't be spending time in our cabin and kept phoning us when we had do not disturb on. Never experienced that before.
4 out of 5
Ship very clean.
Cabin / Stateroom
4 out of 5
Lovely cabin. Had a cabin upgrade to a balcony so couldn't complain with that. Carpet hadn't been hoovered on arrival. Could've done with more storage as only 1 drawer on the dressing table and 1 wardrobe with only 2 small drawers and 2 small shelves in it. Room attendant kept bothering us when we had do not disturb on and made us feel like we shouldn't spend time in our room because he wanted to go in to clean.
I don't think I will be sailing with MSC again. This was probably my 1st and only MSC cruise. I wasn't impressed. The ship was nice and clean but it lacked atmosphere and there was a major lack of customer service, staff were like robots. No apologies for anything when raised issues with staff and just a severe lack of interest. Only a small handful of friendly staff, mainly bar or marketplace staff. Charged us wrong for an excursion which we then cancelled and they also added excursions to my sister's account which she hadnt even booked with no explanation or apology.
The food was so basic, there was not much choice and often not hot. My sister had a snail in her salad. Things weren't labelled properly some of the time either.
They cancelled our visit to ocean cay with no real explanation and thought $50 per person was a reasonable reimbursement. I don't think so!
Will be sticking to RCL and celebrity in future.
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