AIR PORT DO NOT PROCESS TAX REFUND FOR MSC'S. THEY SAID SHOULD DO ON THE SHIP BUT, SERVICE DESK STAFF SAID DO IT AT THE AIR PORT. MAILED THE FORM TO THE MSC. PLS, PROCESS MY TAX REFUND AS SOON AS POSSIBLE. THIS IS A SUCH A HASSLE!!!
The boat was older and due to be updated. No much to do for younger children under 3. They only spent 4-5 hours in Santorini which i took i hour to commute to the shore and they wanted us on the boat 1 hour. I would spend more money and also stop by Greece. The food was good especially when they had special meals. Had a special menu for baby 12 months and under. Which was nice because they did not offer much for children under 3.
The food was horrible and the choices limited. The cabin was old and just felt dirty. My bedspread had a patched hole. The TV was the old tube kind and was missing a button. The shower was so small that the moldy shower curtain kept touching you.
This was our first cruise: husband, my parents and myself. Chose a non-American cruise line for more European experience, which was fine. The only caveat to that choice is if you don't speak fluent Italian it is hard to meet other cruisers. But all staff spoke English and was very accomodating and pleasant. Itineray was great, the only day we did not go into port was at Tunisia - no thanks :-)
Food was fine, I have heard all cruise lines have mediocre food unless you spend a lot of money and choose a true luxury line. But for the price of the cruise the food was just fine and we never went hungry.
Drink prices were very reasonable - we are heavy drinkers when on vacation and spent significantly less than original estimates and never questioned whether or not we should skip an alcoholic beverage because we thought it was too pricey. The only issue as mentioned above is that all the public rooms closed at 1 AM - now there was a slightly older (average) crowd and sometimes we arrived at ports around 8 AM but my husband and I are in our 30s and if on vacation we plan on staying out some nights after 1 AM. We closed the pubs on more than one occasion so if you are like us you may find the same issue.
If you like to gamble this is not the cruise ship for you (unless you just play slots). They only had 1 blackjack table, 2 roulette tables and NO POKER! We became as friendly as one can get with one of the dealers and he said if you like to gamble this was not the choice. We are not heavy gamblers but went into the casino 3-4 nights out of the 7 and didn't stay long. Again, not a big deal to us but thought it was worth noting for others.
Would have like a little more time in the ports, the longest we had was 8 hours. But we knew that when we booked. As mentioned, the ports were beautiful overall and there were plenty of ship excursions available. Hubby and I chose to skip excursions but my parents took 3 and said they fully enjoyed them all. They are great because the ship waits for the excursions and leaves much less to worry about in terms of getting back in time for departure. This was our preference not to spend the money on the excursions but if you choose this route DEFINITELY research the ports in depth, including public transportation options and what sites you want to see ahead of time. Most ports had taxis - I fully recommend this even though they typically are the most expensive option because the taxi drivers mostly speak English and know where to go. Finding the correct bus routes and/or subway lines you need may be hard and time consuming if you don't speak the language and you could end up wasting time going the wrong way. Of course several of the ports you could just get off and walk around the city or the cruise line had a shuttle bus (for a fee) to the city center, which was nice because they take you right in and back easily.
One thing I must mention is if you embark at Civitavecchia be very careful if taking the train from the airport and transferring at Travastere train station. We were standing all together and a group of men caught our attention by throwing some kind of liquid on us then slashed my purse strap and took off. I was told this is known to be a very dangerous train station and it happens all the time. These are professionals who probably run this routine daily so please just hold on tight to your bags and keep passports and other important things in your pockets or somewhere safe.
I read many many reviews before choosing this cruise - some good and some bad, overall very mixed. My entire party fully enjoyed our cruise and would consider this line again if we wanted a European destination. Again, we were a little disappointed in the average age of the crowd but were very happy with the service and product overall.
Thank you for reading my review and enjoy your next cruise!
My grandaughter and I really enjoyed our cruise on MSC Lirica. The room was comfortable--adequate storage space for clothes, comfortable bed, nice bathroom (but with shower curtains that were a bother). The friendly staff kept the room clean and changed the towels frequently. The food was excellent and plentiful, and the wait staff attentive. The entertainment in the Broadway Theatre was professionally done and very enjoyable. The choice of excursions was good, and although expensive, the excursions were well-conducted, with competent guides.
Cigarette smoke was present in the sleeping quarters, beautiful large window in outside cabins but really small living space and bathroom, clean corridors and common areas, small pool area, confusing layout, simple and elegant decor
The dining room service was horrendous. The wait staff was clearly untrained. They, not only couldn't explain the menu items, they couldn't understand what you wanted to order. There was no help from the head waiters or the matre'd's. I was not happy with the tipping charged to your account, because I would have liked to tip our room personell more than the dining personell. The food was below standard. For an Italian line, we were disappointed with the selections offered.
Ship inself was clean. Exercise room convenient with sufficient equipment. Library built on trust in bulletinslocked but for 1 hr in am, 2 hrs in pm. Had to sign out usedbooks. MSC Club Members ignored when boarded. Told later weshould have registered, but no advance notice. Embarkationprocedure tiring, long lines, long waits. Daily entertainmentwas good and refreshing with variety. Nightly buffets inadequate content. Charge for iced tea at midnight buffet,when it's free all day. Cake portions at deck 11 buffet wereskimpy, small, and not appetizing. Sugar free Jello watereddown, as were some fruit drinks...apple, orange juice. Debarkation took long wait in theater w/hand luggage, butlocation baggage easy by color code.
This was our second cruise aboard the MSC Lirica. Our first was 4 years ago and it was superb, food and staff were terrific.
UNFORTUNATELY, this cruise was awful, just plain awful. Food was terrible, dining room staff tried very hard but just could not communicate, we usually order one appetizer and the entree. They simply could not manage to get our food in a timely manner and could not understand what we wanted. We ordered a bottle of wine, it was brought and plunked down in a wine-cooler and the waiter walked away. We had to open it ourselves, etc. After the 4th night, we gave up and ate on deck 11 at the grill or the buffet. At least the food was fresher there and we could eat in a timely manner. The shows were good, albeit a bit on the dark side (the magician). The cabin staff were excellent, cabins immaculate. We will not be using MSC again.
The ship is very pretty, and with a little work could be wonderful. We cruised just after a shift change (most crew were new --- did not speak english). The food was almost all completely pre-packaged, frozen, microwaved and just plain terrible. Julian and the staff at the pool bar (Yani....) were wonderful. The kid's club staff (Matteo, Maria, and Leila were fantastic) however, if more than 30 kids, who were on our cruise, showed up they would be stretched thin.
We recently sailed the MSC Lirica from Citivecchia on a Western Mediterrean cruise. The boat was clean, the staff welcoming and a different show every night for entertainment. This was our first cruise ever and it was exciting just trying to figure out which restaurant we would eat at next. Not many folks from the USA on board and English not the primary language, however, the staff was fluent in at least four languages, including English. It was easy to get on and off the boat when the ship ported and information was easy to obtain about local interests. I loved it so much that I am already planning a Baltic Cruise for next year... during the warm months. Obviously I would cruise again... a good value and well worth the time and money.
This was our first cruise and aboard the MSC Lirica. We were duly impressed. First, our Alaska Airlines agent Angela was fantastic and extremely helpful in assisting us choose the ship, destination and room. We chose an outside view room which had a very large window to enjoy the water and port views (we will likely opt for a balcony next cruise). The room was close to an elevator and seemed convenient to all amenities. The overall ship was well laid out with good dining/eating options-food quality was very good. The entertainment was both diverse and exceptional. Although we had some hiccups after boarding the first day (likey due to late arrivals)- our luggage was delayed to our room and room service slow. After that service was certainly as we had heard about and expected. The staff were great, although they should smile a bit more and exude friendliness. We would definately look first to MSC on our next cruise.
I would not recomment this cruise line to anyone thinking of taking a cruise. the staff was very unfriendly, even the waiters, and cabin attendants. The staff acted as though they were always to busy to answer a question or they would give you a "that's all I'm going to tell you, like it or tough"
Very clean, entertainment and food very good as well. Places to escape for tranquility, very accesible example: relaxing place next to exercise room.
We took advantage of a special price for Georgia Residents!
Having sailed over 50 times, but never on MSC, wasn't sure what to expect.Called customer service to find out if pools were heated, they couldn't tell me, asked hours of kid's club, was told it was based on the number of kids on ship.Ship itself small but beautiful, escorted to cabin upon arrival is a nice touch, downhill from there.My A/C didn't work, took 2 days and 6 visits to "reception" to get resolved, ship itself was warm.Shows predominately Italian, German, French, yet was told ship make up was 80 % Americans and Canadians.Everything announced in 5 languages, annoying after a while, Casino staff rude, when spoke to Manager, he wanted to argue with me.
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