Customer Service Lacking
MSC Fantasia Cruise Review to Europe - Western Mediterranean
11 Night Mediterranean (Civitavecchia Roundtrip)
Sail date: February 09, 2016
Ship: MSC Fantasia
Cabin type: Suite
Cabin number: 11005
Traveled as: Couple
Reviewed: 8 years ago
Review summary
I'd give them another star if it weren't for their customer service. This was the first leg of a back to back cruise. Our issues started before the cruise. The US reps couldn't answer many of our questions regarding procedures and had no inclination to find out the answers. On board, the difficulties continued. For instance, we were supposed to receive tickets for drinks, which we were told would be in our cabin. Not there. At Guest Services they had never even heard of such a package. After some discussion, they called the bar manager who recognized the package and said it would take a couple of hours to get it - we should come back later. We did at the appointed time, nothing was there. Call the bar manager again. Someone came up 10 minutes later. A complete waste of time and lack of service. Otherwise, a great trip. Excellent waiters and some good servers and bartenders. Cabin stewards were very good. Pasta and pizza excellent.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
If you think the buffet will be crowded, try coming in from the back where there is often more seating available. Also, if you come in the front, don't necessarily stop there for food. Many of the items are repeated as you proceed to the rear and there may be less crowding.
Ports of call
Santa Cruz De Tenerife, Canary Islands