Terrible cruise

MSC Divina Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 2

Overall rating:

2 out of 5
MSC Divina

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: December 30, 2016

Ship: MSC Divina

Cabin type: Inside

Cabin number: 12030

Traveled as: Singles/Friends

Reviewed: 7 years ago

Review summary

To be fair, there were a few pros of this ship:

 

- The spaces are nicely decorated and seem well-maintained

- The pool and jacuzzi areas were nice

- Disembarkation was easy, but perhaps because we left the ship on off hours

- The cabin was pretty nice. Had a pretty spacious bathroom.

 

Now, on the all the many cons:

 

- #1, the food SUCKS. Worst food I've ever encountered on a cruise ship. Not nearly enough food variety in the buffet, and the dishes are disgusting. I barely ate anything on the ship. Mediocre pizza was the best thing in there. The regular dishes consisted of watery vegetables, dethawed old tasting fish, stews that looked like they came out of a big can, and some of the stuff had a subtle sterile/chemical taste to them.

 

The dining room food was slightly better but still awful. Portions were very small, and food quality was bad. The two nights I ate there I had rotten scallops that I almost spit back out if it werent for the other strangers at the table, mushy overcooked risotto, a filet mignon that did not look like a filet, water logged asparagus, and a bland soup that was too salty. Service felt very impersonal and took a long time to get food and drinks. 

 

- #2 upcharging. I know all mid-level ships do this but it's extremely annoying to have to pay for every little thing beyond the basics. They had gelato and crepe carts out there - looked like a nice touch until you see you have to pay for them.

 

- #3 facilities not adequate. We were on a full ship and the dining facilities were simply insuffiecient for so many people. It was pretty much a zoo on the ship the entire time. They need more dining options, there's only ONE dining option outisde the restaurants and it's a jungle pretty much 24/7. The specialty restaurants were all booked - they need more dining facilities. We offered a tip to the hostess to get us in that night and all of a sudden a slot opened up. Very corrupt. Also the pool and sundeck was pretty much always packed to the gills. Had to circle the ship a couple times to find one free chair. 

 

- #4 elevators were extremely slow. The algorithm they use for these elevators is clearly off. Wait time was about 3x what I'm used to on other ships. Saw a lot of elevators pass my floor or linger on floor without doors opening.

 

- entertainment was mediocre. The shows felt very sparse compared to other entertainment I've seen on other ships. Meh.

 

- Room service menu is outdated. Half the items on the menu they don't carry anymore or they ran out of. Also the room phone doesn't show the staff your cabin number for some reason so they always ask for it. The phone system should know what cabin you're calling from.

 

- Their Wi-Fi doesn't work. Their internet is extremely expensive at $5 for 10 min and $.60/minute after that. 

 

- Felt a lot of ship motion. Seas did not look that choppy it seems that this ship just rocks a lot relative to the waves. 

 

 

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Miami, Florida

3 out of 5

San Juan, Puerto Rico

3 out of 5

Grand Turk Island

3 out of 5

Nassau, Bahamas

3 out of 5
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