Poor Service and Cold Food in Villa Rosa Dining Room

Cruises: 7+ cruises

Review: 1

Helpful Votes: 21

Review summary

Very disappointed this trip on the Divina.  Our table in the Villa Rosa was extremely tiny for 4 people, and it was placed in the walkway/entrance of the restaurant.  We were lied to by the woman assistant mgr., who assured us that we would be reassigned the next day, but it did not happen. The service was always very slow, and unattentive, and the food always arrived cold.  We would request, for example, tea with the meal, only to have it ignored.  Got tired of having to ask 2 and 3 times for the same thing.  The entertainment was monotonous. There should be a variety of entertainment to include some comedy shows for the adults. We visited the Tshirt store in Grand Turks and purchased $100 worth of merchandise only to be told they did not have the "free" tote bag as Philip stated.  I left Philip a note from our cabin (11268) the night before our disembarking, but he did not attempt to contact me. The only positive experience we had was that our cabin attendant was excellent.  He always provided us with what we requested.  MUCH room for improvement.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

San Juan, Puerto Rico

Grand Turk Island

Nassau, Bahamas

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