As stated, I was billed twice for gratuities for 5 people. That's 500 USD. I received no refund, or even understanding from staff. If you book this cruise, refuse to pay gratuities as your booking, you will be billed again and forced to pay again out the door. And demand an itemized invoice after you complete your booking. They don't send you one, and as prices are always fluctuating there is no way for you to prove how much of your bill was the ticket price and how much was the gratuities and the health insurance they make you pay for as you book the trip.
Royal Caribbean has TERRIBLE internal communication! Just try to find out which port your leaving from, you will never find a definitive answer in English.
Excellent staff and ship.
We flew in from the US and having a relaxing cruise to adjust to the jet lag was perfect. We were told that English would be a second language and food would be completely different, but that was not the case at all. English was first, and although the dishes had a lot more variety, it was that different from taking a Caribbean Cruise.
It was very comfortable and everyone was very helpful on the ship. Good food and entertainment.
Embarking and debarking was quick and efficient.
This cruise doesn't happen much, but we recommend it for a comfortable way to see several parts of Asia.
it wasnt not as advertised. there were only two restaurants which while good were not outstanding. never mind johnny rockets which was a dive. there was a gay bar but nothing for straight singles to do. they did not dock in either excursion port contrary to what you are led to believe. they nickel and dime you for everything including a 90.00 fee to tour the ship!The cabin was a dump, the couch was filthy. the cabin attendant could not get it through his head i just wanted to be left alone and would call if i needed something. seeing Vietnam was wonderful but here is where they should have spent the night. as it was only five hours. after travel. i am so disappointed, especially since my last royal Caribbean was so great. too many kids as well and you would think there would be asian selections of beer. i feel like i got taken.
We loved everything about this cruise. The cabin was bright and spacious. The food was great. Staff was friendly and helpful. Overall a wonderful experience.
We were a group of 10 travelling with half of the people doing cruise for the first time with the other half seasoned cruiser.
Upon boarding, we were immediately pressured by staff as sales people to purchase better/premium meals.
ALL food on the cruise was cold to lukewarm EVERYDAY. We had to ask for coffee to be reheated to get it extra-hot. This was only avilable if you were staying in Gold Suite. Which should not be the case.
Horrible experience with Shore excursions
Rude attitude from staff and misleading marketing information - NO unlimited Ben&Jerry We read from the reviews online that when we board the cruiseline they would have Ben & Jerry’s store, and we would only need to pay an entrance fee to have UNLIMITED Ben & Jerry’s ice-cream. When we enquired about the unlimited ice-cream with one of the Chinese female staff who served us, we were greeted with frowny face and were told in a rude attitude that there is no such thing
3500 people onboard, if you like to be in Grand Central Staion at rush hour, this is the ship to be on. And especially if you like over cooked food,they have not yet heard about "medium rare". And the constant sales pitch for specialty resuarants and over priced drinks, this is for you!! I realize that they run a business for profit but to much is to much. And $20.00 a day for WiFi come now. I do have to say that the junior suite we had was nice and roomy. And last but not least all ports of call are miles and miles from any city. Except for Phuket. Their excursions are over priced for south east Asia (Japanese prices) Kuala Lumpor is 50 miles from the port of call 1and a half hour by taxi.
The ports of calls were great. One week went by very quickly. This trip was unique for us as we had o
one sea day and rest of the time were busy taking in the sights. We were able to visit historic,religious
sites and beautiful beaches. The passengers represented different ethnic groups. The Cruise line was sensitive to the needs of the guests with different backgrounds.
We also saw some variation in the entertainment provided using local talents.
I highly recommend this itinerary,only wished it was ten day cruise. I could have done more shopping.
Overall, my wife and I like the ship, clean, comfortable, excellent food and room service. I can recommend to all my friends the wonderful experience we had. Everyone on the ship board from room service to food servers was courteous, friendly and very accommodating. I will make sure we will cruise again with Royal Carribean. However, shopping time on land excursions was too short and limited.
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.