Itinerary was great and had great time in ports. The majestic Princess is a beautiful ship but the Princess staff was way below average for us. The only staff that would say hello when passing was our room steward. Customer service desk told us lies (and when questioned about said lies told us we were lying or that it didn’t happen) and when my husband asked about the burger bar being open (due to inclement weather) was promptly told to go check for himself. The shore excursion desk staff were even worse constantly blaming third parties on changes to excursions and wanted documented proof for any concern. Would love to cruise Alaska again but will definitely not be with Princess.
Embarkation
3 out of 5
A lot longer than other cruises I have taken. Not as organized
Ship experiences
Food and Dining
4 out of 5
Most food was above average while some was just average. Options were limited in the main dining room if you don’t/can’t eat fish.
Onboard Activities
4 out of 5
Game shows were awesome.
Entertainment
3 out of 5
Stage shows had great performers but the shows themselves were odd and didn’t make much sense
Children's Programs
No children
Service and Staff
2 out of 5
Room steward was awesome. Shore excursion desk and customer service desk were well below average. Didn’t seem like customer service was a priority unfortunately
Ship Quality
4 out of 5
Ship was very clean and maintained. Layout was ok- could definitely use more lounge areas for that many people on board and being in a colder climate like Alaska that isn’t as much outdoors on deck.
Cabin / Stateroom
3 out of 5
Bed was very comfortable and the room was clean. Room was far smaller than other balcony rooms I have stayed in on other lines.no couch or extra seating unless you upgrade to a suite
Beautiful port with amazing scenery. Tried to do the train but only got half way up due to an engine axel issue so that was a let down but understand things happen. What we saw was beautiful though
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