Room disaster

Majestic Princess Cruise Review to Other (Asia/Africa/Middle East)

rlheafner

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 146

Overall rating:

4.2 out of 5

Verified Review

15 Night Suez Canal Southbound (Rome To Dubai)

Sail date: May 21, 2017

Ship: Majestic Princess

Cabin number: E305

Traveled as: Couple

Reviewed: 7 years ago

Review summary

We loved this new ship and is design. The ports of call were great and the tour guides were knowledgeable. Our main dining room and waiters were the best of our previous 13 cruises.

Our only problem was that our United cruise agent was provided false information by Princess cruises sales and we then ended up with a 293 person lifeboat with a two foot tower for the crew driver to see out of directly in front of our balcony door. This was a total shock and totally unacceptable. Majestic Princess guest services didn't seem to care as it was a princess cruises sales problem. No alternative room became available during this 28 day cruise even thou many individuals got off at the different port visited and Princess cruises did not even have the courtesy to advise us that they were sorry that nothing became available. Although this cruise now gives us Platinum states I am not sure we can feel comfortable using Princess again.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

N/A

Service and Staff

3 out of 5

Our room attendant and main dining room waiters were some of the best with continued outstanding service. Because of our room problem I was totally unhappy with the ship's guest services in resolving the problem even though it was Princess sales that provided false and misleading information to our travel agent.

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

Our United cruise agent was provided false and mis-leading information by Princess cruises sales when we booked our cruise and we then ended up with a 293 person lifeboat with a two foot tower for the crew driver to see out of directly in front of our balcony door. This was a total shock and totally unacceptable. Majestic Princess guest services didn't seem to care as it was a princess cruises sales problem. No alternative room became available during this 28 day cruise even thou many individuals got off at the different port visited and Princess cruises did not even have the courtesy to advise us that they were sorry that nothing became available. Although this cruise now gives us Platinum states I am not sure we can feel comfortable using Princess again even though we loved this ship, food and most all employees except customer services because of their attitude even though the fault was Princess cruises sales since this was a new ship and they apparently didn't have all the necessary information on room schematics and necessary visas. Our cabin attendant was outstanding and always available.

Ship tip

This is a new ship and apparently Princess cruise sales were not aware of changes in room schematics which were not yet on line. Also Princess did not tell us until a few weeks before the cruise we needed a visa for India.

Thumbs up

Ports of call

Civitavecchia (Rome), Italy

5 out of 5

Naples, Italy

5 out of 5

Piraeus (Athens), Greece

5 out of 5

Santorini, Greece

5 out of 5

Suez Canal Transit

5 out of 5

Aqaba (Petra), Jordan

5 out of 5

A visit to Petra the lost city and a world heritage site is a must.

Thumbs Up 2

Dubai, U.A.E.

5 out of 5

Outstanding especially visiting the top of the Burj Khalifa and the evening dessert safari.

Thumbs Up 2

6 Comments

deconz 6 years ago

Sounds like a great cruise thank you

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paulcreemers 7 years ago

If you contact your travel agent they maybe can help with a letter of complaint we dit ant god Some monny back for Our nex one , all the best

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paulcreemers 7 years ago

We had problem 2on Our last one with damp room 11 days in That room then we moved in new one

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rgbenning 7 years ago

I assume that you did not even look at a deck plan to locate your cabin when you booked the cruise or right after you booked by your post. If that is the case, you are just as much to blame for your obstructed view as anyone! Basic research and due diligence would have avoided your problem.

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Blondy 7 years ago

We went for the first time on princess in May for the cruise along the California coast. My husband called them up personally it might've been the same agency as yours but I'm not sure and we didn't have any problems, so sorry to hear about it accidents happen but don't let this deter you from Cruising.ððð³ð¹ðð¼

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GIL155 7 years ago

Sounds like many mistakes were made by more than one person/group. This should have been known before you ever stepped aboard.

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