First Holland America Cruise

Maasdam Cruise Review to Caribbean - Southern

Experience: 2-3 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

3 out of 5
Verified Review
14 Night Southern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: February 13, 2009
Ship: Maasdam
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 9 years ago
I really don't want to be over critical of Holland America. We were on one of their older ships. In general, the cruise was enjoyable and a decent value for the price. However, I honestly didn't feel the experience was as enjoyable as out two previous cruises on Royal Caribbean. There did not seem to be adequate staff on board to provide the excellent service they claim. We had open seating and several nights the service was extremely slow. On one occasion we waited over 45 minutes for a table and then spent over an hour and a half getting our meal. There were plenty of open tables but no waiters. Another problem was the toilet in out stateroom. Much of the last 5 days it would not flush. The cabin steward kept having people try to repair it and it would work for a short time and they stop working again. I was also very unhappy with the smoking policy with basically allowed smoking in most public spaces (including the casino) and in staterooms. Walking down the hallway you could smell the smoke. The last area was the entertainment which in most cases was slightly better than a good high school musical. On the other hand the ship was clean, the service people were very friendly and helpful and we basically enjoyed the cruise.

Food and Dining

3 out of 5
The Lido lounge offered excellent food and great service. The main dining room offered excellent food, good presentation but very slow service


1 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
Not having a working toilet is a bummer.
5 out of 5

Don't Miss: Forts
5 out of 5
Visited Virgin Gorda and Baths...great experience
Don't Miss: Baths
3 out of 5
The Dutch side was excellent...the French side was average
5 out of 5
5 out of 5
5 out of 5
Can't beat the experience

Pros: Small ship, generally good service and food

Cons: formal nights, smoking in public areas, slow service in dining room, toilet wouldn't flush

Recommends Maasdam? Yes!

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