GREAT PORTS, VESSEL IS UNDERWHELMING, NEEDS IMPROVEMENT

Item: Jewel of the Seas
Rating: 3.8
Author: melanibroyles

Jewel of the Seas Cruise Review to Caribbean - Southern

melanibroyles

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 9

Overall rating:

3.8 out of 5

Verified Review

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: February 03, 2024

Ship: Jewel of the Seas

Cabin type: Balcony

Cabin number: 7174

Traveled as: Singles/Friends

Reviewed: 3 months ago

Review summary

Jewel of the Seas is beautiful from the outside but needs many updated inside. Staterooms were overvalued, fixtures falling apart, lack of cleanliness (which is to be home for a week), food is underwhelming although service provided by food and beverage were good.

Embarkation

3 out of 5

LONG, although MANY staff available

Ship experiences

Food and Dining

3 out of 5

MAIN DINING FOOD and SERVICE NEEDS IMPROVEMENT ASAP. Windjammer buffet excellent service and food. May need to address how individuals serve themselves, lack of cleanliness and need to address how many people sit at a table. The buffet was crowded many days and 1 person would be sitting at a table for 5 or more, without sharing.

Onboard Activities

4 out of 5

Average onboard activities

Entertainment

5 out of 5

Headliner shows were far better than previous sailings.

Service and Staff

2 out of 5

ROOM STEWARD PROVIDED HORRIBLE SERVICE FOR THE REST OF THE CRUISE. HAD TO BE REPLACED. WAITERS FROM DINING ROOM, WINDJAMMER AND ROOM SERVICES WERE GOOD.

Ship Quality

3 out of 5

SHIP common areas not cleaned very well. Room was NOT CLEAN AT ALL.

Cabin / Stateroom

3 out of 5

CLEANLINESS HAD A LOT TO BE DESIRED, WAS NOT CLEANED UNTIL REPLACING INITIAL ATTENDANT. Size and comfort were okay.