VESSEL IS DATED, NEEDS REFURBISHING FAST

Item: Jewel of the Seas
Rating: 4
Author: extraordinary2a

Jewel of the Seas Cruise Review to Caribbean - Southern

extraordinary2a

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 9

Overall rating:

4 out of 5

Verified Review

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: February 03, 2024

Ship: Jewel of the Seas

Cabin type: Balcony

Cabin number: 7172

Traveled as: Singles/Friends

Reviewed: 3 months ago

Review summary

DO NOT SAIL ON JEWEL OF THE SEAS UNTIL REFURBISHED. ROYAL CARIBBEAN LACK OF COMMITMENT TO CLEANLINESS IS AN ISSUE.

Embarkation

4 out of 5

Unfortunately, left in disability assistance for quite some time

Ship experiences

Food and Dining

4 out of 5

MAIN DINING EXPERIENCE - VERY LOW compared to other sailings. WINDJAMMER excellent

Onboard Activities

5 out of 5

Entertainment

4 out of 5

Shows were great!

Service and Staff

2 out of 5

SERVICE was LACKING IN MAIN DINING ROOM FOR DINNER. FOOD WAS UNDERWHELMING FOR ALL MEALS IN MAIN DINING ROOM. ROOM STEWARD, JASON WAS ABSOLUTELY HORRIBLE, NEEDED TO BE REPLACED BY RONNIE - WHO WAS EXCELLENT. KEPT CABIN CLEAN, ALTHOUGH DAMAGE ALREADY DONE. STATEROOM HAD TO BE ADDRESSED FOR CLEANLINESS FOR 2 DAYS AND 3 SEPERATE CLEANINGS.

Ship Quality

3 out of 5

COMMON AREAS MAINTAINED, HOWEVER STAFF USES A CLOTH TO WIPE DOWN COMMON AREAS THAT ISN'T CLEANED OR DISINFECTED IN BETWEEN USES.

Cabin / Stateroom

3 out of 5

Cabin wasn't comfortable due to the LACK of cleanliness, which was addressed for 2 days until replacing the initial attendant. Although the issue regarding how dirty and unclean cabin was addressed by next attendant, damage was done. Dirty towels, dirty bathroom, medicine cabinet fixtures and make up vanity area falling apart. Space was great on balcony. WOULD NOT RECOMMEND traveling on the JEWEL OF THE SEAS until refurbished.