Great ports, frustrating ship staff

Item: Jewel of the Seas
Rating: 3.5
Author: bobhawis

Jewel of the Seas Cruise Review to Europe - Western Europe

bobhawis

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 10

Overall rating:

3.5 out of 5

Verified Review

12 Night British Isles (Amsterdam Roundtrip)

Sail date: June 08, 2022

Ship: Jewel of the Seas

Cabin type: Balcony

Cabin number: 9568

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Great ship, great itinerary, poor customer service, undertrained or overworked staff. No encouragement or enforcement of Covid protocol or social distancing. We were all piled up in Theater for long periods waiting for excursions

Embarkation

5 out of 5

Great

Ship experiences

Food and Dining

4 out of 5

Good, but no social distancing

Onboard Activities

3 out of 5

Entertainment

2 out of 5

Only one singers and dancers production show, not proactive reasons given, but when asked was told one cast member got Covid, no understudies

Service and Staff

2 out of 5

Our dining room waiter, Mary, was great! But majority of staff interactions were frustrating because they did not know the rules, made up stories, were overworked and would not apologize for their mistakes

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Do not ask any questions to the staff

Thumbs up

Ports of call

Amsterdam, Netherlands

2 out of 5

Royal Caribbean staff did not show up at airport to transfer us to hotel after arrival at airport, over two hours waiting in crowded airport until finally Celebrity cruise staff helped

Thumbs Up 0

Invergordon (Inverness & Loch Ness), Scotland

5 out of 5

Greenock (Glasgow), Scotland

3 out of 5

Shore excursion staff made us stand out in a cold windy rain, cruise terminal locked up, no reason given, bus very late

Thumbs Up 0

Belfast, Northern Ireland

4 out of 5

Holyhead, Wales

4 out of 5

Cobh (Cork), Ireland