Average

Jewel of the Seas Cruise Review to Europe - Western Mediterranean

AndyP53

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 46

Overall rating:

3.3 out of 5

7 Night Western Mediterranean (Rome Roundtrip)

Sail date: September 02, 2018

Ship: Jewel of the Seas

Cabin type: Balcony

Cabin number: 9042

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Took a Balcony Cabin on Deck 9 Midship. Tied looking cabin, wood work chipped and scuffed, bathroom tatty with paint peeling and bathroom closet doors marked and damaged. Not what you expect from a four star ship. Service in Diamond Lounge was good. Main Dining room food absolutely awful on first formal night so on second formal night we were moved to either side of dining room. Service there was excellent but food awful once again. All other nights we ate in speciality restaurant in order to get good quality food but begrudge having to pay for this just to escape the main dining room. As a Diamond Member we have given RCL our Loyalty but we are seeing very little loyalty coming back. The price of drinks along with the 18% gratuity charge is extortionate outside of Diamond Lounge hours and having 3 drinks vouchers to be used anywhere is pointless when RCL are resting this the Diamond Lounge hours only. Loyalty should allow the 3 vouchers to be used at any time of the day. Come on RCL up your game or loose your loyalty members.

Embarkation

2 out of 5

Flight delayed by 8 hours with Alitalia, so credit where credit is due RCL immediately got us on a British Airways flight. However, private transfer was not waiting no doubt due to flight delay and RCL should have picked this up rather than for us to resolve

Ship experiences

Food and Dining

4 out of 5

Speciality restaurants were good but we begrudge having to pay just so that we can escape the poor quality food in the main dining resturant.

Onboard Activities

3 out of 5

Entertainment

2 out of 5

As a Diamond Member RCL still put the same old entertainment on year after year.

Service and Staff

4 out of 5

Service was good but counts for little when food is poor in the main dining room

Ship Quality

2 out of 5

Cabin / Stateroom

3 out of 5

Comfortable but tied looking. Furniture badly scuffed, paint peeling in bathroom etc, had a blocked toilet, smelt. Not what you expect from a four star ship