Thought it would be better.
Jewel of the Seas Cruise Review to Caribbean - Southern
8 Night Southern Caribbean (San Juan Roundtrip)
Sail date: December 18, 2016
Ship: Jewel of the Seas
Cabin type: Balcony
Cabin number: 9056
Traveled as: Family (young children)
Reviewed: 7 years ago
Review summary
This was my 9th cruise but first on Royal Caribbean. We had high expectations for this cruise but were disappointed. The food choices and quality of the food were lacking. Also, the customer service was not as good as expected. The other cruises I've been on had very attentive, helpful and hard-working staff-unfortunately, that did not seem to be the case for this cruise. I feel if more resources are invested in improving the customer service and food quality then the overall experience would be greatly improved.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
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