Very dissapointed

Jewel of the Seas Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2.0 out of 5
7 Night Alaska Sawyer Glacier (Vancouver To Seattle)
Sail Date: May 22, 2015
Cabin Type: Balcony
Cabin Number: 1094
Traveled As: Family (older children)
Reviewed: 1 year ago

We were very disappointed with this cruise for multiple reasons. It took three hours to board the ship in Vancouver. The ship was in dry dock before this and this is the only reason I can think of that the balcony room was dusty and dirty. The steward was a last minute replacement for the regular person and we hardly ever saw him) I complained and they cleaned it. The first night we were sat in terrible seats for dinner (up against a wall and next to the place they dump the dirty dishes). Unfortunately the food in all the restaurants (except where you paid more) was very basic, my son said it reminded him of his college meal plan!  The guest assistance desk did not seem to know anything and that was frustrating. This was our second cruse, the first was 12 years ago also on RCCL, all I can say is standards have dropped. Very reluctant to sail with them again especially on an old ship like "Jewel of the Seas", which has definitely seen better days. Think twice before you take this cruise.

Food and Dining

1 out of 5
Very basic quality, like cafeteria food.

Onboard Activities

1 out of 5
Hardly anything to do. The entertainment was sparse and not of good quality. Not funny comedians and a 1970's singer. Pool was small and crowded.

Entertainment

1 out of 5
See other comment.

Children's Programs

1 out of 5
Can't comment for younger children but teens and 18-20's not very good.

Service and Staff

3 out of 5
We did eventually have good wait staff in the dining room, the highlight of our trip.

Ship Quality

1 out of 5
Cabin dirty and ship was shabby.

Cabin / Stateroom

1 out of 5
Very dirty! Tip, on the Alaska trip you don't need a balcony in May it was too cold to use it.
3 out of 5
Whale watching trip was too long.
5 out of 5
You have to take the helicopter ride!
3 out of 5
A bit boring
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