need better customer experience in dining +

Jewel of the Seas Cruise Review to Caribbean - Southern

Experience: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

4 out of 5
Verified Review
Southern Caribbean Holiday
Sail Date: June 28, 2014
Ship: Jewel of the Seas
Cabin Type: Balcony
Cabin Number: 8030
Traveled As: Couple
Reviewed: 3 years ago

Everything was nice except we were disappointed
in having to dress up two nights for dining as we were on vacation and that means not dressing up. We were not told
Of that and didn't bring dress up cloths , shoes, etc. We went with another couple and the dining room experience was not good. The nationality of the servers were not trained in customer service. Abrupt, rushing you to eat, taking your plates away before you finished, putting cracked pepper on another tables food then putting the cracked pepper on our table for next tume they needed it. Very awkward.
SSometimes you would have main waiter

Food and Dining

1 out of 5
dining was bad but other cafeteria was good

Onboard Activities

3 out of 5
we went to play cards one night and bartender told us he had to turn off lights so we could not play


1 out of 5
nothing seemed interesting

Children's Programs


Service and Staff

5 out of 5
except dining area

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Don't go to dining room go to windjammer cafeteria

5 out of 5
barcardi rum and local lunch
3 out of 5
garens were beautiful but sad to see how poor
5 out of 5
kayaking trip wonderful and afterwards banana bread and punch and holding parrot
5 out of 5
swimming and snorkeling
5 out of 5
Was this review helpful? 3

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