poor response on cabin problem

Island Princess Cruise Review to Alaska - Gulf of Alaska

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 11

Overall rating:

3 out of 5
Verified Review
Island Princess

7 Night Voyage Of The Glaciers Northbound (Vancouver To Anchorage)

Sail date: June 07, 2017

Ship: Island Princess

Cabin type: Oceanview

Cabin number: 8508

Traveled as: Family (older children)

Reviewed: 3 years ago

Review summary

The cruse updated us to a better cabin to start. The room was a handicap room which was a larger room. The first night we took a shower and had water all over the floor. We reported it and two man came with a machine sucked up the water and said hair was clogging up the drain. They fixed  that but there was a awful smell in the room , after 4 days of dealing with the not so nice plumber they corrected the problem , the fixed the problem , after dealing with that we were given a small compensation, but we had to deal with the smell. of something he could have fixed in four days, the deck supervisor finally showed up on the fourth

day to smell it for himself (poor response

Overall the cruise was very nice and lived up to our expectations

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Vancouver (Canada Place), British Columbia

5 out of 5

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Whittier (Anchorage), Alaska

3 out of 5
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