Terrible Customer Service from start to finish

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Review summary

I have never had such a poor experience as what I just went through with this trip.  From the fact that my flights were never booked properly from the beginning even though I was told it was taken care of (causing me to spend an extra $1,100), to the fact that no one has called me to try to resolve this issue after multiple, multiple attempts to do so - to the poor customer service and lack of knowledge of the Princess employees at the lodges and on the boat.... to the final disembarkation without having been given a customs form, I will rate this as one of the worst traveling experiences I have ever had and I travel quite a bit.  I have done this cruise twice before on another carrier and had excellent experiences.  The fact that I was a suite customer who was put on hold for 30 minutes and then had the call dropped twice, to the fact that my shower broke in my suite - terrible, terrible terrible.  Now would someone please call me to resolve my issues???????

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Vancouver (Canada Place), British Columbia

Ketchikan, Alaska

Juneau, Alaska

Skagway, Alaska

Whittier (Anchorage), Alaska

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