Should be a 5

Harmony of the Seas Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 28

Overall rating:

4.4 out of 5
Harmony of the Seas

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: January 19, 2020

Ship: Harmony of the Seas

Cabin type: Balcony

Cabin number: 8584

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Let me start off by saying that if I was only rating the ship, crew and staff, 5 stars wouldn’t be enough. Dwight our cabin steward was amazing, he greeted us warmly every time he saw us, asking how our day was, did we see this, did we try that or did we need anything and if we did need something he would do everything possible to get it. Dwight was a pleasure to meet. The same goes for our MDR waiter Kuljit and the assistant waiter Filip. They took care of us like we were family. It was an honor to have met both of them. The one time I needed to use guest services with help getting boarding passes and getting the luggage transferred to the airport, Nelia (I think that was her name) went above and beyond to make sure everything was taken care of. On the last day aboard they had t-shirts for sale and my wife picked out a few, since there was a large line at all kiosks so I thought okay here’s my chance to get a little attitude from one of the staff, so I went into one of the fancy perfume shops that was empty to see if they would check out the t-shirts for me not only did I NOT get attitude I had a most pleasant conversation with the salesperson as she checked out my t-shirts and that’s how it was with every interaction with the staff and crew. Now the reason for the 4 stars and honestly, I’m being kind of generous. There was a group of over 2000 onboard that were absolutely the rudest people we have ever encountered. There was not one individual in the group that was not extremely rude. Their children were totally undisciplined, numerous times I saw a child from their group kicking their parents, screaming at them, and laying on the floor throwing tantrums, this group was disgusting, disrespectful, and disturbing. More than once my wife who has mobility issues was nearly knocked down by members of the groups children or parents chasing their children and of course not one apology. Sorry Royal Caribbean but I have to warn others about cruising with you in January because I understand that this is an annual thing. Seriously if you have booked a cruise with Royal Caribbean in January find out if this group is on board and cancel it if you can and chose a different ship. Not only are they disgusting and rude people but Royal gave them exclusive use of the Solarium Bistro so we were not allowed to eat there which was a bummer because I was really looking forward to trying it.

Embarkation

4 out of 5
First time cruisers did'nt know what to expect but everyone at the port made it super easy

Ship experiences

Food and Dining

5 out of 5
Loved the food and the Service

Onboard Activities

5 out of 5
Wow so much to do

Entertainment

5 out of 5
Incredible talent... loved Jass on 4

Jazz on 4

5 out of 5

What incredible talent

Service and Staff

5 out of 5
Can't say enough about all facets of service

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Dwight our cabin steward was amazing kept everthing super clean

Ship tip

Do not sail this ship in January, large group on board were horrible people peop

Ports of call

Port Canaveral, Florida

5 out of 5

Perfect Day At Coco Cay, Bahamas

3 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Cozumel, Mexico

3 out of 5

Disembarkation

5 out of 5
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