This is a big, beautiful ship and overall, we did enjoy our cruise. If you have cruised on Oasis or Allure in the past, much of the ship will be familiar. Our biggest disappointment was the fact that the ship was just too crowded. We spent very little time at the pool as it was very difficult to find one empty chair, let alone more than one near each other. There were also very long waits at Windjammer on sea days. We were told the ship was sold out so maybe on an average cruise (not sold out) and after the newness of this ship wears off, the ship might be more comfortable. I will say that our main dining room experience was excellent. I suggest going there for breakfast if you want to avoid a crowd, and if you can, do the scheduled dining time. This allows you to eat at the same time every night, walk in and straight to your table with no wait. You'll have the same server for the duration of the cruise so they really get to know you and your dining preferences. Our server was fantastic and made dinner memorable each night! Side note: Loved having a Starbucks on the boat!!
This was our first cruise and it was the best first experience ever. The ship is amazing along with the staff, crew, excursions and the abundance of activities. Love the Adult section at pools. The Staff at Salon and Spa are VERY educated and knowledgeable. Everything was a strong 10 rating. the Cruise Director is wonderful. Our favorite show was Comedy and Fine Line.
The Harmony of the Sea is a beautiful ship but it is to large. There are to many passengers and they are not organized to handle in an orderly fashion. I felt like we had to fight for seating for meals, shows and lounge chairs. I will not duplicate.
The only concern was that on the last day onboard I got food poisoning. When talking to the customer service representative from shore there did not seem to be much compassion. When I voiced a concern about our upcoming cruise on the Symphony, they offered up that I could cancel the trip.
Kind of disappointed. Not good food, excursion time is short and ports are not satisfactory ( beach is small and not impressive). Too many people on the ship. Long line to get drinks.. Not easy access water after dinner time and outside dinning area.
In general it was a great and relaxed trip. Foods were good and servers were very polite and helpful. the entire ship is clean and rooms were clean most of time. entertainment programs were good and we like the Aqua theater very much.
My entire family ended up sick with the Norrel virus. Because everyone was sick at different times and I had small children I informed the staff that I was unable to take anyone down to the clinic due to the fact that I had other children that were well but I had to take Cara. My entire family of 6+ truck with the virus except for me. I was nauseous but never was full of sick. It literally ruined our cruise. We were unable to attend multiple activities or even leave our rooms for days on end. I told Staff about it, and was referred to present to the clinic, but I could not go because my family is so sick I cannot get them they told me they would send up a doctor to check us out in our cabin and that never happened. Sometime when I tried to go down to talk about reimbursement for the days we were sick, they told us they have no proof of our illness because the doctor never came to my cabin. I am very frustrated by this and will probably never sandwich while creating again due to this one reason. The last day of the cruise my whole family was sick and we had to pack our bags, but they told me I needed to go down to the clinic. How was I supposed to pack my bags to get off the ship and be ready to leave the next morning when I was down in the clinic with my sick family.
Overall - my mother's first experience cruising was favorable and she looks forward to traveling on cruise again. However in the future if she is still in WC after her surgery - I will bring rider chair and book suite or handicap room. Or we won't cruise. RCCL also needs a better elevator system for handicap (WC, Walkers, Rollators, Riders, etc). We waited two and three elevators to get in. Some individuals can be very rude and push around you to enter when they are fully capable of walking a flight of stairs up or down as my husband and I did when not attending to our seniors. PLEASE designate at least 1 or 2 elevators forward and aft on each side for handicap only or add the KONE system to ALL ships. And add a category for FAMILY traveling without CHILDREN when asked for option to describe traveling party as none of yours fit our family experience without children and with handicap parents.
Cuise was nice, only the oder and the surrounding guest were an issue, in the future Royal Caribbean should consider whom you families next to, meaning if it's a couple why put them next to a cabin with 6 children connecting or any children, there are enough travelers on the shop to put couples next to couples and children with the children. They seem to have no control of the children either expecially in the hot tubs, can't relax without children in and out. The parents are so glad to get rid of them they don't care.
Great cruise - sad to have wedding ruined by bad customer service! Promissing to go pick up luggage from the airport and not delivering is unacceptable.
All in all the ship the service and the ports where great and I had a good time with friends and family.
I would say that Jamaica was not the best location to port and falmouth is not a convenient place to get in to Jamaica. I would avoid that if I go in the Future, sadly due to changes Jamaica became part of our trip.
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