Kind of disappointed. Not good food, excursion time is short and ports are not satisfactory ( beach is small and not impressive). Too many people on the ship. Long line to get drinks.. Not easy access water after dinner time and outside dinning area.
In general it was a great and relaxed trip. Foods were good and servers were very polite and helpful. the entire ship is clean and rooms were clean most of time. entertainment programs were good and we like the Aqua theater very much.
My entire family ended up sick with the Norrel virus. Because everyone was sick at different times and I had small children I informed the staff that I was unable to take anyone down to the clinic due to the fact that I had other children that were well but I had to take Cara. My entire family of 6+ truck with the virus except for me. I was nauseous but never was full of sick. It literally ruined our cruise. We were unable to attend multiple activities or even leave our rooms for days on end. I told Staff about it, and was referred to present to the clinic, but I could not go because my family is so sick I cannot get them they told me they would send up a doctor to check us out in our cabin and that never happened. Sometime when I tried to go down to talk about reimbursement for the days we were sick, they told us they have no proof of our illness because the doctor never came to my cabin. I am very frustrated by this and will probably never sandwich while creating again due to this one reason. The last day of the cruise my whole family was sick and we had to pack our bags, but they told me I needed to go down to the clinic. How was I supposed to pack my bags to get off the ship and be ready to leave the next morning when I was down in the clinic with my sick family.
Overall - my mother's first experience cruising was favorable and she looks forward to traveling on cruise again. However in the future if she is still in WC after her surgery - I will bring rider chair and book suite or handicap room. Or we won't cruise. RCCL also needs a better elevator system for handicap (WC, Walkers, Rollators, Riders, etc). We waited two and three elevators to get in. Some individuals can be very rude and push around you to enter when they are fully capable of walking a flight of stairs up or down as my husband and I did when not attending to our seniors. PLEASE designate at least 1 or 2 elevators forward and aft on each side for handicap only or add the KONE system to ALL ships. And add a category for FAMILY traveling without CHILDREN when asked for option to describe traveling party as none of yours fit our family experience without children and with handicap parents.
Great cruise - sad to have wedding ruined by bad customer service! Promissing to go pick up luggage from the airport and not delivering is unacceptable.
All in all the ship the service and the ports where great and I had a good time with friends and family.
I would say that Jamaica was not the best location to port and falmouth is not a convenient place to get in to Jamaica. I would avoid that if I go in the Future, sadly due to changes Jamaica became part of our trip.
Overall experience was good. I only think they should change the variety of there menus each day from the windjammer. In the main dining room was a waiter that wasn't very pleasant, but the rest of the staff was very helpful, nice, and very good.
I love this class of ship and the Harmony did not disappoint. It is not for everyone but for me the variety of things to do (or not do) is perfect. I like having choices of things to do snd eat and I have that on Harmony of the Seas.
The cruise was great! the only real problem was our son bought us the 3 night fine dining package. He manly got it for us to go to the hibachi dinner and he was told it was included, but when we got there they told us it wasn't only the sushi dinner. We don't eat sushi! We asked for a refund on the 2 night we weren't going to use and they would only give a partial refund. I thought that sucked. We figured if that was the only problem we really had you couldn't ask for a better cruise!!!
Overall a great cruise and beautiful ship!! Staff could be more attentive. Don't charge for popcorn and add movies under the stars. Also add a little more flavor to the food.
Warn people about the aggressive behavior of the locals trying to sell stuff and how to avoid it.
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